Business Process Specialist
DriveTime
Tempe, AZ
What's Under The Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That's Nice, But What's the Job? This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. In long, our Business Process Specialist (Process Engineer) is responsible for:
- Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem
- Lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements.
- You will lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas
- Partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.
- You will lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest
- Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards
- Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes
- Continuously identify and implement high leverage opportunities for process improvement.
- Lead large scale process improvement projects.
- Enable and facilitate many small scale 'Kaizen - Special Ops' continuous improvement projects across Operations.
- In situations (ex-A/B test or product launch) that require 'non tech' solution: plan, build and launch the manual process
- When new Tech releases impacts 'Agent Operator' components of process or impacts critical client requirements baked into the process, you will play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off.
- Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing
- We still love to maintain our scrappy start up culture. You will be required to be an individual contributor, a thought leader and an organization influencer
- You will lead the objective of periodically checking and verifying that the processes are working per intent. You will create a scalable and low-cost methodology for checking and verifying.
- You will explore modern technology and tools such as Speech to Text, Natural Language Processing, Adaptive Learning models to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement
- You will bring leadership skills to partner with the business to influence and strengthen QA template and QA processes
- Monitor for industry trends and institute these practices as necessary
- You will partner closely with our various stakeholders to ensure that as proAs a people leader, you will identify, coach and grow talent, who can be the next set of process managers to champion Process Management in the Organization.
- Intellectual curiosity. Why? What? How? Do you find yourself always wanting to learn more and broaden your knowledge base? If so, this could be the role for you.
- Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
- Killer analytical and reporting abilities . You'll need the capability to analyze data and in return, prepare timely reports on your findings.
- Master multi-tasker. We are looking for someone that is not only good at multi-tasking but thrives in it.
- Excellent verbal and written communication skills . The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
- A mind for the details. Okay we know "detail-oriented" is on about every job description - but we really mean it!
- Process and analytical oriented, with skills across process, quality, statistics, technology and people management
- Lean, Six Sigma certification is a plus
- Undergraduate degree in STEM
- Excellent people influencing skills
- Understanding of the Servicing and Collections policies as it relates to Financial services business
- Excellent communication and presentation skills
- Ability to manage multiple tasks and initiatives in a fast-paced culture
- Proficient in Excel and basic data analytical tools in Excel
- Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
- Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Posted 2025-10-10
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