Desktop Support Technician II

A client with Kforce is seeking a Desktop Support Technician II to join their team in Tucson, AZ. The IT Support Technician provides technical support to internal employees through multiple service channels, including walk-up tech bar support, telephone assistance, deskside support, and remote desktop tools. This role is responsible for ensuring reliable operation of end-user computing devices and supporting departmental operational tasks. Key Responsibilities:

• Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance
• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers
• Assist employees with device setup, software installation, configuration, and general system usage
• Install, configure, maintain, and troubleshoot operating systems and standard business applications
• Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals
• Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices
• Manage queue-based support work and ensure timely resolution of assigned tickets
• Perform asset management activities, including inventory tracking, device lifecycle management, and documentation
• Coordinate with vendors and warranty service providers to resolve hardware issues and complete repairs
• Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies
• Support additional departmental tasks as assigned to ensure smooth IT operations
• Bachelor's degree or 5+ years of experience providing end-user technical support in a fast paced corporate or enterprise environment
• Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software
• Strong customer service and communication skills, verbal and written
• Ability to manage multiple tasks in a fast-paced, queue-driven environment
• Experience with Service Now and the Google Suite, Gmail, Sheets, Docs
• Experience with Asset management processes and compliance
• Ability to collaborate with a team and work independently as needed to achieve departmental goals