AZDOR - Call Center Agent (Local Only/Remote)

Job Description

Job Description

Job Title: AZDOR - Call Center Agent (Local Only/Remote)
Client Job ID: AZ 8153
Location: N/A, Arizona (Remote Must live within 1 hour of Phoenix or Tucson)
Duration: 6 months 2 days

Job Description:
SOAZ - Req #8153 - AZDOR - Education and Compliance is seeking a Call Center Agent. NEW SUBMISSIONS ONLY. Candidates previously submitted to postings 5103, 5258, 5662, 7366, or 7550 will not be considered.

This is a fully remote role after the first day onsite orientation at 1600 W. Monroe St., Phoenix, AZ, 85007 . Candidates must have 1 year of recent call center experience .

Position Highlights:

• Serve customers professionally via inbound phone calls related to individual and business tax compliance and inquiries.

• Possibility for future permanent employment for high performers.

• Pre-employment checks required: state/federal criminal background, fingerprinting, Arizona tax record review (5 years).

• Flexible schedule required within 7:45 AM 5:15 PM, Monday through Friday.

• Intensive 3-week training: 8:30 AM 5 PM (attendance critical).

• Fully remote after orientation with hardwired internet (5G routers allowed with prior IT setup).

• Candidates must be able to transport work equipment (micro desktop, 2 monitors, keyboard, mouse, headset) to/from home.

Responsibilities:

• Answer inbound calls in a fast-paced environment

• Resolve Tier 1 issues

• Review taxpayer accounts

• Verify, gather, and update key information simultaneously

• Educate taxpayers on online resources and tax policies

• Submit payment arrangement requests

• Document actions in multiple systems

• Participate in team engagement activities

• Meet performance expectations

Required Skills:

• 1 year of call center experience in fast-paced environments

• Strong multitasking ability

• Basic Microsoft Word, Excel, and Google Workspace skills

• Basic math (addition, subtraction, multiplication, division)

• Excellent written and verbal communication

• Strong interpersonal and organizational skills

• Goal-oriented and creative problem solving

• Quick learner

Preferred Skills:

• Spanish-speaking

• Experience in national call centers (finance, banking, insurance, telecommunications)

• Associates Degree or higher

• Experience with process improvement activities

Education:

• Required: High school diploma or equivalent

• Preferred: Associates Degree or higher

Flexible work from home options available.