Remote Customer Service Representative

About the Role

Our client is seeking Customer Service Representatives (CSR) who are passionate about helping others and thrive in a fast-paced, mission-driven environment. As the frontline, CSRs play a vital role in improving access to healthcare by assisting callers with ADA Core Services and other disability-based programs.

This is a contract-to-hire opportunity with potential for permanent placement after 3 months.

Key Responsibilities

• Handle inbound and outbound calls using an automatic dialer system (approx. 80 calls/day)
• Assist members, clients, and facilities with eligibility verification and transportation coordination
• Perform data entry, process picture IDs, and manage customer requests
• Provide reception and administrative support
• Maintain accurate records, scan documents, and manage filing systems
• Respond to customer inquiries and complaints professionally and promptly
• Support special projects and maintain daily scheduling for eligibility staff
• Track and manage office supplies and equipment
• Ensure compliance with HIPAA regulations

Qualifications

• Minimum 1 year of call center experience (any industry)
• Experience with high-volume calls preferred
• Must have a dedicated workspace and 30mbps internet speed (no hotspots)
• Must not be in a caretaking role during work hours
• Strong communication, organizational, and multitasking skills
• Comfortable with both customer-facing and administrative tasks

Employee Value Proposition

Employees are valued for their contributions to a mission-driven organization focused on improving healthcare access.

• A supportive and inclusive culture
• Opportunities for career growth and development
• Comprehensive benefits including:
  • Health insurance
  • 401(k)
  • 15 hours of PTO
  • 7 paid holidays
  • Free employee parking

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.