Technical Sales Administrator

Job Description

Job Description

We are looking to provide an opportunity to a hard working, detail oriented experienced administrator to join our inside sales team!

The hired candidate will fill an Inside Sales position that is responsible for domestic sales accounts within a specific territory. They will be accountable for meeting their sales goals via direct interaction with regional sales managers, channel partners, sales agents, and direct customers. They will be responsible for creating and recording all contact interactions and building an opportunity sales plan, respectively.

Candidate should have experience in technical account management or an ability to learn large amounts of technical details quickly – while having an established history with maintaining detailed records,documented contact with customers and leads and a willingness to be consistently proactive.

The Applications Engineers daily support efforts are typically provided via phone, email, and written correspondence. The AE initiates, follows through, and ensures completion of all sales orders and channel/customer requests in a timely manner (generally <24 hours). They must work cooperatively and collaboratively with other department personnel to ensure engineering requests, accounting documents, and production orders are expedited according to customer requirements – ensuring all data is entered and disseminated to others accurately and timely.

Travel may be occasionally required to meet with, or provide support to channel partners and key accounts/customers. However, primary work assignment is conducted at Interface.

The successful candidate will become an expert in company products in order to provide excellent technical support to their assigned channel/customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Achieve sales goals as agreed to with direct manager

· Must be able to work collaboratively across department lines in order to expedite sales orders and meet customer needs.

· Must be an effective administrator and communicator to customers, reps, and internal employees.

· Must respond to customers within 24 hours.

· Must maintain regular contact with all key channel partners and customers within the assigned territory.

· Must respond proactively to all engineering requests and purchase orders ensuring all documents are complete and accurate.

· Must provide excellent support and care for the CRM (Salesforce) data – ensuring that all contact and care information is recorded and well-organized.

· Must build a credible opportunities list – based on proactively working and supporting distributors, channel partners, and sales agents in their assigned territory.

· Must provide product training, marketing information, and other sales support tools to the distributors, channel partners, and field agents.

· May travel in support of overall sales and to assist with promotional events and trade shows.

· Must be able to work with other staff members to produce product releases, catalogs, and information for the website, and product insertions and application notes each quarter.

· Must stay abreast of Interface product developments and those of the competition.

· Must be adept at getting all necessary facts on a new application, identifying customer needs and ascertaining if and when the customer is going to buy and if it will be Interface.

QUALIFICATIONS

Minimum Education High school or GED; associated degree preferred

Experience preferred but not required: 3-5 years of experience inside sales

SKILLS AND COMPETENCIES REQUIRED

• Excellent listening and communication skills both verbal and written.
• Thorough knowledge of all products, services and prototypes.
• Independent judgment and discretion are required. Must be a self-starter.
• Must be able to always maintain the up most confidentiality.
• Highly effective in developing relationships and promoting sales.
• Able to deal with people of different cultures.
• Able to quickly understand vastly different applications and recommend the right product.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO STATEMENT: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employment is contingent upon passing a background check and a drug screen.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.