Service Delivery Fulfillment Specialist I
- Gains familiarity with Fulfillment Support concepts, practices and methodologies.
- With guidance, performs basic implementation and related duties, including:
- Working with team members to gain understanding of customer account conditions and implementation and/or configuration related requests.
- Installing, maintaining, uninstalling and troubleshooting equipment and systems.
- Handling client questions about installation, billing and ongoing service requirements.
- Responding to client queries and service requests.
- Liaising with internal technical and support teams to help with service responses.
- Documenting and reporting on status and progress.
- Gains understanding of client implementation and related technical / data transfer protocols.
- Proficient in Microsoft Office, including Outlook, Excel and Word.
- Knowledge of the port process, telephony,
Competitive Local Exchange Carrier (CLEC) and Incumbent Local Exchange
Carrier (I-LEC) processes and procedures. - Understands the necessity and value of accuracy and attention to detail. Demonstrates the ability to process information with high levels of accuracy. Utilizes specific approaches and tools for checking and cross-checking own and others' outputs.
- Develops and uses checklists to ensure information goes out error-free. Accurately gauges the impact and cost of errors, omissions and oversights.
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
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