Business Development Manager - Disaster Restoration

Job Description

Job Description

At Kustom, we bring order to chaos after disaster strikes - restoring property, stability, and peace of mind for businesses and families across the country. Our Business Development team is the engine behind that mission.

What You Do

As a Business Development Manager, you help communities rebuild after fires, storms, floods, and other emergencies. This isn’t traditional sales - it requires urgency, trust-building, and a service-first mindset. At a local level, you will:

• Drive Growth
  • Proactively prospect through cold outreach, networking, referrals, and industry events
  • Build a consistent pipeline using Salesforce with strong data discipline
  • Deliver solution-based presentations that demonstrate why Kustom is the trusted partner when disaster strikes
• Build Deep, Trust-Based Relationships
  • Engage with decision-makers across commercial, industrial, and residential markets
  • Become a first call when clients experience a property loss - calm, reliable, and ready to help
  • Represent Kustom’s values with professionalism, empathy, and urgency
• Collaborate Across Teams
  • Work closely with local and/or national operations to ensure seamless project handoff
  • Partner with estimators, operations leaders, and emergency response teams to exceed client expectations
  • Bring insights from the field to help identify new markets, service opportunities, and competitive gaps
• Stay Ahead of the Industry
  • Monitor trends, competitor activity, and high-risk opportunities (weather, local activity, etc.)
  • Identify growth potential inside verticals like hospitality, healthcare, senior living, multifamily, storage, and more

What You Bring

You’re not just selling - you’re advising, guiding, and helping people through some of the most stressful moments they’ll ever face. You'll thrive here if you are:

• Proactive & Driven - Proven success managing a full sales cycle and building new business in a B2B environment
• Relationship-Focused - Comfortable navigating from the front desk to C-suite, building trust at every level
• An Excellent Communicator - Strong presentation, negotiation, and follow-through skills
• Detail-Driven & Accountable - Strong CRM discipline (Salesforce preferred) and an ownership mindset
• Adaptable & Resilient - Able to pivot quickly in urgent situations - disasters don’t follow business hours
• Committed to Learning - Restoration experience is a plus, but the right attitude and hunger to grow matter most
• Ready to Mobilize - A valid Driver's License and travel to target/support clients in your territory are required

Why Join Kustom

• A Culture That Wins Togethe r - Teamwork, integrity, and a growth mindset define us
• Competitive Comp Program - Weekly base pay plus unlimited quarterly commission structure
• Total Rewards Benefit s - Health, dental, vision, 401(k), PTO, and more
• Real Career Growth - Training, mentorship, and advancement opportunities to move into roles across the company

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. A ctivities, duties, and/or responsibilities may change at any time with or without notice.