Job Title:
Customer Security Engineer- Entra ID, Governance & Security
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are currently seeking **Customer Engineers** to join our team and provide expert technical leadership to enterprise customers around the world.
This role focuses on keeping customer IT environments optimized, healthy, and resilient through proactive, consultative engagement.
Customer Engineers deliver a wide range of services including best practice guidance, risk assessments, support for migrations, and both onsite and remote technical assistance. The goal is to prevent issues before they arise and ensure long-term stability and performance.
As a Customer Engineer, you will work directly with experienced technical teams, helping them develop the skills and knowledge needed to maintain and troubleshoot their environments in alignment with industry best practices. When critical issues do occur, you will provide rapid, expert support-often onsite-to restore operations efficiently and minimize impact.
This role involves delivering dedicated support to enterprise customers, building strong relationships, and driving continuous improvement across a variety of complex environments.
**Key Responsibilities:**
+ **Security and Compliance:** Implement and enforce security policies, ensuring compliance with industry standards and regulations across Microsoft 365 services.
+ **Microsoft Entra ID (Azure AD):** Oversee the management and administration of Azure Active Directory, ensuring secure access and identity protection.
+ **Security for M365:** Implement and maintain comprehensive security measures across Microsoft 365 environments to protect organizational data and resources.
**Qualifications:**
+ Minimum of 5+ years of experience in IT
+ Proven experience in a similar role with a focus on Microsoft security technologies.
+ Strong knowledge of cybersecurity principles and practices.
+ Experience with Microsoft security tools, including Microsoft 365 Defender and Azure AD.
+ Familiarity with data protection and compliance frameworks.
+ Excellent problem-solving and analytical skills.
+ Strong communication and interpersonal skills.
**Education:**
+ Bachelor's degree in Computer Science, Information Security, or related field, or equivalent work experience.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary range for this position is $92,000- $110,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
The deadline to apply for this position is 8/12/2025.
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
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