Senior Project Director - Reconstruction

At Kustom, we bring order to chaos after disaster strikes - restoring property, stability, and peace of mind for businesses and families across the country. As a Senior Project Director, you lead complex, insurance-driven reconstruction projects end to end, owning scope, schedule, budget, quality, and the customer experience while setting the pace and standard for execution across the market.

What You Do

You lead complex, insurance-driven reconstruction projects from assignment through closeout, balancing customer experience, production execution, and financial performance. You partner with estimators, project accounting, field leadership, internal trades, and subcontractors to deliver high-quality outcomes safely, on schedule, and on budget. You are successful in this role by:

• Leading End-to-End Project Execution



• Own scope, schedule, budget, quality, and customer outcomes across multiple concurrent reconstruction projects



• Align internal teams and subcontractors on sequencing, milestones, inspections, and deliverables



• Driving Customer Communication and Stakeholder Alignment



• Serve as the primary point of contact, setting expectations early and providing consistent, proactive updates



• Resolve issues quickly and professionally to maintain trust and momentum



• Managing Scope, Change, and Documentation



• Identify scope gaps early and drive supplements and change orders with clear documentation and approvals



• Maintain accurate job files, photos, and project updates to support operational execution and financial recovery



• Delivering Financial Results



• Build and manage budgets in DASH, tracking job costs in real time to protect margin and profitability



• Review and approve subcontractor bids, agreements, and invoices to ensure scope alignment and cost control



• Closing Jobs Cleanly



• Drive punch list completion, secure customer sign-off, and ensure closeout documentation and billing are completed accurately

What You Bring

This role requires a leader who can run complex projects with urgency, discipline, and strong customer instincts while maintaining financial control. You thrive in this role because you bring:

• Exceptional Hands-On Leadership Experience



• 7+ years leading reconstruction projects in restoration, construction, or insurance-driven environments



• Experience managing multiple complex projects simultaneously with strong field and subcontractor coordination



• Ability to lead through influence, communicate clearly under pressure, and deescalate issues with customers and partners



• High accountability, strong follow-through, and consistent attention to detail



• Insurance and Documentation Discipline



• Working knowledge of restoration workflows, carrier expectations, and scope documentation requirements



• Proven ability to write, justify, and manage supplements and change orders



• Strong Financial Acumen



• Track record of managing budgets, job costing, and margin performance in a production environment



• Comfort using job cost systems and dashboards to identify risk and drive corrective action

Why Join Kustom

• Culture That Inspires - Teamwork, integrity, and a growth mindset fuel how we show up for each other and for the customers who rely on us



• Total Rewards Package - Competitive weekly pay with a comprehensive benefits package, including health, dental, vision, 401(k), PTO, and more



• Career Growth Opportunities - Training, mentorship, and the chance to advance your career while enhancing your skills

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild – we build trust.

If you're ready to make an impact with one of the largest privately held restoration companies in North America, we'd like to meet you. Join our team and become part of our ongoing success story!

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and/or responsibilities may change at any time with or without notice.