AZA Warehouse Clerk
- Process all customer orders in a timely and accurate manner.
- Generate all related paperwork and necessary information required for customer
- orders, checking all orders for special requests and shipping paperwork.
- Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
- Prioritize customer orders according to scheduled pick-up time or pier cutoff.
- Furnish shipping and tracking information as required.
- Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assist in resolving any discrepancies.
- Collect all documentation for inbound freight and route to the proper record-keeping unit.
- Comply with all DSV Work Instructions.
- Other clerical duties, including backup support as assigned.
- Performs other duties as assigned.
- Work overtime as dictated by business whether mandatory or voluntary.
- None
- Must have a high school diploma or general education degree (GED).
- None
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
- Basic computer skills
- Working knowledge of computerized applications (Microsoft Suites)
- English (reading, writing, verbal)
- Basic level
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Good verbal and written communication skills.
- Previous customer service experience including phone calls, and operating office equipment.
- Bending
- Walking and Standing
- Sitting
- 11-20 pounds
- Reach above shoulder, squat, or kneel.
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