Survey Operations & Data Automation Specialist - Phoenix Area Hybrid

Job Description

Job Description

At Beyond Feedback we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The tailor-made feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for business clients.

We have a new opportunity available for a full-time Survey Operations & Data Automation Specialist to join us in our mission of reaching 35M survey participants by 2035

Are you the wizard who makes Python scripts dance and ETL processes purr like kittens? The one who can take a mess of data chaos and transform it into automated harmony? Do you thrive on building systems that work so smoothly, they practically run themselves, while you hunt down bugs and inefficiencies like a digital detective? Can you write code that turns tedious manual tasks into elegant workflows, and still troubleshoot the tricky stuff that makes other people's heads spin? If you get a genuine kick out of building automation that just works, making messy processes beautiful, and solving problems that keep survey operations humming along perfectly, this could be the perfect role for you!

What You'll Do

• Build and develop Python scripts for automated data processing and contact list management
• Create and optimize ETL processes for client contact lists across multiple data sources
• Automate survey deployment workflows across multiple channels (email, SMS, and paper/mail merge)
• Configure and enhance CRM workflow rules and database integrations
• Develop automated validation systems to ensure data accuracy and troubleshoot processing errors
• Optimize survey delivery rates through technical analysis and process improvements
• Implement database management solutions for contact list processing and validation
• Engineer automated solutions that streamline survey operations and reduce manual intervention

What you bring to the table (required qualifications):

• Education: Bachelor's degree in a related field or 3+ years of relevant professional experience
• Python scripting expertise for automation and data processing workflows
• Advanced Excel skills with complex data manipulation and analysis capabilities
• Database and ETL experience with data extraction, transformation, and loading processes
• CRM workflow configuration abilities and automation experience
• Strong systematic thinking with data-driven problem-solving approach
• Process optimization mindset with ability to identify and implement technical improvements
• Proven ability to work independently, managing multiple priorities and deadlines
• Collaborative team player with strong communication skills for cross-functional coordination

What's in it for you (comp & benefits):

• Starting pay is between $70k to $85k per year / depending on experience.
• A comprehensive suite of benefits including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, and more.
• Generous paid time off with 15.5 paid holidays plus Birthday Friday and 2 Rest & Reprieve days. Plus - we pay you a $2,000 vacation allowance to use as you choose after year 4 -- that's right we pay you to go on vacation! We even pay you to give back to your community and volunteer at a place of your choosing two days per year.

Our Work-From-Home Arrangement:

1. You must work from your primary residence located within 35 miles of our office so you can easily attend team-building events that occur throughout the year. You must have reliable internet service at home (minimum speed of 10MB download/5MB upload). You must have a dedicated workspace at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.
2. The business hours and regular schedule for this role is 7am-4pm Monday through Friday .

Our Commitment to Diversity & Inclusion:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All newly hired employees are subject to background check and E-Verify employment eligibility verification.

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.

Company Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.