Account Manager at Acme Prints - Screen Printing Background Preferred

Job Description

Job Description

PHOENIX, 7th Ave & I-10.

We’re looking for a naturally friendly, helpful person to assist our customers in getting a better printing experience than they can get anywhere else. We want a superhero (we can dream) with exceptional customer service skills. This is a key role in our relatively small business (14-16 people), and we want to find someone who wants to grow with us.

No formal experience is required but previous experience in customer service and screen printing/promotional products experience is a huge plus.

Starts roughly from $17 to $23 per hour depending on experience. If you have amazing work experience, more may be possible. And if you're doing a good job, you'll get good raises since we want to keep you around! And along those lines, we didn’t let a single employee go during the pandemic or the 2008 recession.

Hours are Mon-Fri, usually 9am-6:00pm with an hour lunch, but slightly different times and shorter lunches may be possible.

About us:

Since day-one in 1999 Acme was founded on the principle of being different from the companies we were forced to use before doing it ourselves. We were tired of the bad communication, the late orders, the sub-par printing, and the complete lack of responsibility if something went wrong. So we made Acme a business with the express purpose of giving people the experience they deserve. The one we never got, no matter how many places we tried.

We’re excited to help our clients with whatever they need, from a vehicle wrap to keychains, and from pint glasses to event tents. Oh, and of course shirts for their band. We do it all because we’re here to make their lives simpler.

And we’re doing our best to make the world better too. We invest in equipment that literally eats potentially hazardous chemicals with enzymes (crazy, right?), we prevent plastisols from getting to landfills and leaching into the water table (completely legal, but terrible for you and the planet), and we donate tens of thousands of dollars to animal-welfare, human-welfare, and environmental causes– every year.

Allergies to dogs could be an issue since 3-5 friendly ones come here every day. We’re in Phoenix on 7th Ave just south of McKinley, a minute from I-10.

Primary responsibilities:

• Hold customers’ hands (figuratively …usually)—ranging from those who have never ordered printing before, to experienced, longtime customers.

  • This process involves a fair amount of problem solving. Although client needs will overlap, each will have different goals, projects timelines, communication styles, etc.

• Assist the owner and General Manager with various projects (no previous experience needed here either, but it’s very helpful) and customer-service related tasks.

• Take introductory meetings with new clients to understand client needs and determine how we can best help them.

• Answer phones when needed

• Basic data entry of order info

• Reply to email inquiries and request overflow help when needed

• Estimate print orders using our custom software

• Greet & help walk-in customers

• Handle and resolve your customers’ issues

• Make follow-up calls to ensure our customers were happy with their orders

• Willingness to help wherever is needed. Sometimes that means assisting production, cleaning, etc.

Qualifications:

• Most important: A great attitude and a naturally friendly and helpful demeanor. This just can't be faked. You’ve got to actually like people and care about them having a good experience with us.

• Experience with commercial screen printing, garment printing, embroidery, and promotional products is a HUGE plus, like, all-caps huge.

• There's a fair amount of info that needs to be entered with each order, so you have to be fairly fast at it or this position is not for you.

• Excellent organizational skills, such as prioritization, follow-up and follow-through.

• Detail-oriented with great accuracy, including written grammar.

• Outstanding customer service skills. You should be able to deal with customer issues effectively and diffuse situations smoothly when needed.

• Ability to concentrate and multi-task in a fast-paced environment.

• Highly motivated, reliable, and productive.

• Completely comfortable with computers and common applications.

• Excellent written and verbal communication skills.

• The willingness & desire to figure out what needs to be done on any kind of project given to you without requiring your hand to be held.

Please attach/send your resume, references, and complete the questions below as a cover letter. If you want to show us that you actually read all this, put "squeegee" on your cover letter and we'll be super impressed.

References are required to be considered for this position.

Acme's a place we work but we'd like to know a bit more about you than your resume may show. It's always nice to find out what we have in common.

• How many hours a week are you currently working, and if you’re not currently working, what do you do in your spare time?

• What do you spend most of your time doing when you're not at work?

• What are your life goals for the next 5-10 years and what are you doing to achieve those?

• What is the name of your favorite company or brand, and why?

• What’s the name of your LEAST favorite company or brand, and why?

• What's the last book you read or listened to and what did you take away from it? Or if you don't often read what is your favorite genre of movie and why?

• What's the thing that bothers you most about human beings?

• If you could change one thing about the world or the people around you, what would it be (if anything)?

We look forward to hearing from you!

Acme Prints

Acme Prints Screen Printing provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We also have a no a-hole policy.

LGBTQ+ friendly workplace

Sorry, no remote work