Community Relations Representative- Phoenix

Job Description

Job Description

Broad Statement of Responsibilities: The Community Relations Representative will work closely with the Vice President of Business Development to cultivate relationships with referring professionals. They should have a demonstrated track record in consultative selling and relationship building for the substance-alcohol abuse and behavioral healthcare industry. Excels at territory analysis on targeted Hospitals, Treatment Centers, Sober Livings, Primary Mental Health Facilities and Therapists by developing action-based business plans and identifying key referring accounts. Presents all levels of care in a professional compliant, ethical and effective manner, coaching accounts in the benefits and use of preferred treatment. Outstanding communication and interpersonal skills with commitment to solutions that increase awareness and treatment for the addiction and mental health community.

This position reports to the Vice President of Business Development. Work assignments will be performed remotely from a home office, the facility in Edwards, with management of field responsibilities located throughout assigned territory.This position requires attendance at conferences, seminars, and events locally to promote the services available at the facility.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: This position requires a minimum of a Bachelor’s degree in Business, Marketing, or related field. Master’s degree preferred.

Experience: This position requires a minimum of 5 years’ experience in sales, marketing, or a related field with a proven track record of meeting/exceeding targets. SA/MH experience. Pre-existing relationships w/ referents preferred.

Special Skills & Knowledge: Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable, and accept changes quickly and easily; be willing to address conflict appropriately. Ability to self-motivate with a demonstrated ability to work autonomously while adhering to approved plans and strategies. Advanced computer skills are required, proficient in Microsoft Office Suite and CRM systems; additional web-based products knowledge a bonus.

Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Routine mobility to include standing, stooping, bending, lifting, walking and running.
• Regularly required to sit and work at a phone/computer work station
• Ability to lift up to 10 lbs.

Materials & Equipment: Copy machine, Multi-line telephone, personal computer, and fax machine

Essential Requirements:

• High moral and ethical values
• Willingness to be open to learning and growing
• Articulate, with interpersonal skills to work as an integral part of a team.
• Must possess appropriate references.
• Appropriate interpersonal/personal boundaries
• Maturity of judgment and behavior.
• Ability to remain flexible to accommodate changes in work schedule.
• Adapts effectively to new situations.

Position Duties and Responsibilities – Responsibilities include but are not limited to:

Business Development Team Member

• Develop strategic relationships with referents, referring organizations, key contacts, etc.
• Establish territory sales targets, monitor Key Performance Indicators and metric goals along with the Vice President of Business Development to reach weekly, monthly, quarterly and annual goals
• Collaborate with Sales & Marketing team on collateral, promotions, and campaigns
• Work with Operations in Edwards to ensure business development team is effectively communicating products and services
• Executes analysis of territory and creates quarterly strategic plans and budgets
• Develops and implements strategies for new and existing referral sources
• Supports Alumni Coordinator
• Works collaboratively with Discharge planner/Aftercare Coordinator
• Reports daily and weekly activities in advance and when completed
• Monitors CRM - Salesforce system daily for needed actions and follow ups
• Liaison and resource provider to professional referents to promote treatment services
• Conduct weekly in-services and/or lunch n learns to providers, therapists, hospitals etc.
• Assists in the development and appropriate distribution of printed collateral for marketing purposes
• Continuously provides clinical updates and appropriate information to referral sources
• Accurately refers clients to the organization with an understanding of appropriateness and level of care
• Territory manager for hospitals, primary care physicians, sober livings, and therapists
• Carries out responsibilities in compliance with treatment policies along with local, state and federal laws
• Provides alternative referral options for clients who are not appropriate

Brand Ambassador

• Responsible for key relationship development including execution of industry events, trainings, lectures, and other strategic partnerships to create maximum market exposure for APN in assigned territory
• Responsible for Increasing awareness of treatment services in assigned territory to generate patient referrals and admissions
• Responsible for setting up and hosting on-site tours with referents at APN facilities
• Develops and maintain positive relationships with key referral sources including hospitals, sober livings, interventionists, employee assistance programs, other substance abuse providers, private practitioners, courts, law offices, schools, unions and recovery advocacy groups, etc.

Training Requirements

• Responsible for product transfer across the organization including, but not limited to, the philosophy, organizational culture to ensure consistency in the message and brand.