CUSTOMER SERVICE REPRESENTATIVE 2

CUSTOMER SERVICE REPRESENTATIVE 2 Location Mesa, AZ (Northeast area) :

GAME AND FISH DEPT

Delivering results that matter by providing best in class support services. Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we're all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona's wildlife and wild places, the outdoors is open for all. The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

Address: 7200 E. UNIVERSITY DR, MESA, ARIZONA 85207

Posting Details:

Hiring Hourly Rate: $18.70

Grade: 15

Closing Date: 06/12/2025

Job Summary:

This position will work in the office and be responsible for providing over the counter services to the public for the Region 6 (Mesa) office. Over the counter assistance will include issuing licenses, tags, and stamps in a timely and accurate manner in accordance with A.R.S. Title 17 and Game and Fish Commission rules.

Job Duties:

This position provides assistance in registering and inspecting watercraft for compliance with Federal requirements. Enters data into a database, collects fees and enters transactions into a PC cash register (including cash security). Prepares daily reconciliation reports and balances it against daily receipts and PC cash register reports. Responds to public inquiries through regular mail, e-mail, in person, and over telephone, regarding complex watercraft registration requirements and procedures, State, Federal and Department policies and procedures, and nuisance wildlife issues. Coordinates with Internal and external customers to assist with placing injured wildlife within the most appropriate rehabilitator centers across the state (when necessary) and coordinates transport to rehabilitator or veterinarian. Performs administrative functions to include assisting programs and sector managers with monitoring budgets, monitoring regional managers budget, preparing correspondence and brochures, scheduling staff travel, and note taking. Customer service representative with specialized responsibility for purchasing, procurement, budget spreadsheets, and related data entry. Performs other duties as assigned.

Knowledge, Skills & Abilities (KSAs):

Candidate will have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation. Candidates will have skill in active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment. The candidate will have the ability to provide great customer service; defuse a difficult situation; handle dead or sick or injured animals and assist all program employees.

Selective Preference(s):

The preferred candidate will be bilingual, have knowledge of the State Procurement System and be proficient with Microsoft and Google.

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Contact Us:

If you have any questions please feel free to contact Amy Lacy at [email protected] for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.