Document Control Specialist

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position is responsible for being proficient in Document Control Coordinator tasks and ability to take on additional assignments and responsibilities in all aspects of title handling and processing.

• Assist customer and business with amendment to securitized titles (repossessions, moves, adding or deleting names from title, name changes, and flips) including, but not limited to, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to third-party title vendor, the DMV and/or customer

• Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed

• Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary

• Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations

• Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV

• Complete lien verifications for internal and external departments

• Complete document replacement requests

• Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles

• Proficient in the support of Document Control Coordinator job functions as required

• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

• Exhibit proficiency as a Document Control Coordinator for minimum of 6 months

• Clear, concise, and professional written and oral communications and interpersonal skills

• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

• Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives

• Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers

• Ability to drive departmental compliance with all regulatory requirements

• Self-motivated with strong decision-making capabilities; ability to self-start

• Ability to work in an accurate, detail-oriented, and highly productive manner

• Demonstrate problem solver skills, and ability to utilize available resources

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification

• Experience with Microsoft Office such as Excel, Outlook and Word

• 2+ years of experience in titles, collections and/or financial services

• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time

• Occasionally move about inside the office to access file cabinets, office machinery, etc.

• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer

• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations

• This position could require moving objects up to 20 pounds

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.