Front Office Representative
- Establishes, updates and maintains all client databases and scheduling of consumer appointments.
- Coordinates transportation as clinically necessary/appropriate.
- Processes medication issues and prior authorizations.
- Processes and monitors lab results.
- Schedules medication, counseling, and intake appointment.
- Completes intake referrals and screening.
- Answers all incoming phone calls by third ring.
- Confirms/updates consumer contact information.
- Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
- Collects client fees/copay.
- May be expected to work at various SBH locations as required
- High School Diploma or G.E.D required
- Completion of a Medical Assistant training program highly preferred.
- Medical Assistant Certification preferred
- 1-2 years of experience in a medical or behavioral health background preferred
- Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
- Bilingual (English/Spanish) preferred
- 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
- 10 paid holidays
- Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
- We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
- Career Development – Benefit from our culture of internal promotion!
- We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
- Employee Assistance Program, Health & Wellness and much more!
- Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
- Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
- Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
- Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
- Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.
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