Service Writer

Job Description

Job Description

Job Title: Service Writer
Location: Yuma
Job Type: Full-time
Salary Range: $18 to $25 an hour depending on experience

Job Summary:
Sonsray is seeking a Service Writer to join our Agriculture team in Yuma. This role serves as the primary point of contact between customers and the service department, ensuring a smooth and efficient repair process. The Service Writer is responsible for preparing repair orders, providing accurate estimates, communicating service timelines, and delivering exceptional customer service. This position plays a key role in supporting shop operations, maintaining detailed service records, and helping grow the business through strong customer relationships and proactive communication.

Responsibilities:

• Verify warranty and service contract coverage by reviewing records and explaining provisions and exclusions to customers
• Develop estimates by calculating costs for materials, supplies, and labor, including customer payments and deductibles
• Prepare repair orders (RO) by documenting symptoms, problems, causes, required repairs, and services; obtain customer approval and enter information into the service database
• Maintain customer confidence by clearly explaining estimates, repair timelines, and expected return dates
• Provide regular updates to customers on their equipment repair status (daily or weekly as needed)
• Grow the service department by cultivating new business through cold calling, upselling, and promoting specials
• Maintain detailed unit records, including problems identified and corrective actions taken
• Participate in ongoing professional development, including manufacturer training and industry courses
• Support the organization’s reputation by taking ownership of customer requests and finding opportunities to add value
• Perform other related duties as assigned by management in alignment with dealership objectives

Qualifications:

• Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
• Previous experience in a service writer, service advisor, or similar customer-facing role preferred
• Basic mechanical knowledge is a plus
• Bilingual in Spanish is a plus
• Excellent verbal and written communication skills, with the ability to explain technical information clearly
• Basic computer proficiency and experience using service database systems
• Ability to handle multiple priorities in a fast-paced environment
• Commitment to ongoing learning and professional development

About Sonsray:
Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?
At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

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Questions? Contact us at [email protected] or 323.319.1900 Ext 1830
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