Remote Call Center Specialist

Job Description

Job Description

A leading global e-commerce and technology organization is seeking a detail-oriented and motivated Customer Service Associate to join its Operations Support team. This fully remote role is open to Arizona-based candidates only and offers the opportunity to support high-visibility initiatives and pilot programs for a rapidly expanding business unit.

This is an excellent opportunity to gain experience within a well-known, innovative, and growth-focused company committed to operational excellence, customer focus, and continuous improvement.

Position Overview

The Customer Service Associate will provide support to internal partners through issue resolution, vendor coordination, escalation management, and documentation tracking. This team is responsible for 24/7 facility and maintenance-related support across multiple business operations. The ideal candidate is proactive, professional, highly organized, and comfortable working independently in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for issue resolution, troubleshooting, and escalation support
• Manage and monitor work orders and ticketing queues while ensuring timely responses
• Coordinate vendor dispatch and follow-up to support maintenance and facility needs
• Document, track, and communicate service updates to internal stakeholders
• Support new business launches and pilot programs through operational coordination
• Collaborate effectively with cross-functional teams and leadership

Schedule & Work Expectations

• 40 hours per week
• Schedules may fall between Sunday–Wednesday or Wednesday–Saturday
• Day or overnight shifts may be assigned
• Flexibility to work any shift is required
• Potential to work holidays as needed
• Estimated overtime: approximately 10 hours per week

Required Qualifications

• Previous customer service experience (call center or service support strongly preferred)
• Strong verbal and written communication skills with the ability to interact confidently and professionally with leadership
• Demonstrated success in problem-solving, ownership of tasks, and collaboration
• High level of computer proficiency, including Microsoft Office, email, chat, and web-based research
• Ability to pass a background check and pre-employment assessment
• High school diploma or equivalent

Preferred Qualifications

• Bachelor’s degree
• One or more years in a customer service support role (call center, retail support, or operational support)
• Prior experience working within a large-scale e-commerce, technology, or operations-driven environment is a plus
• Previous experience supporting this organization’s call center or support function is highly valued

Contract Details

• W2 contract through Russell Tobin & Associates
• 4-month contract with the potential to extend based on performance and business needs
• Pay range: $17.00–$18.20 per hour, depending on experience
• Fully remote; must reside in the state of Arizona

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.