Financial Aid Counselor, Client Services

Posting Number

req26128

Department

Student Financial Aid

Department Website Link

Location

Tucson Campus

Address

Tucson, AZ USA

Position Highlights

This position will be responsible for providing service to the wide range of individuals who contact OSFA for assistance regarding their financial aid; including students, family members/other adult supporters, and other campus colleagues. They will also be accountable for evaluating the financial needs and mitigating circumstances of students from a variety of sources including documentation of financial status and personal interviews and assisting them in the process of being awarded and receiving financial aid according to federal, state, and institutional regulations and guidelines.

This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Duties & Responsibilities

Answers questions, inquiries or requests from students, parents/guardians, other adult supporters via multiple methods of virtual and in-person contact including phone, chat, emails, office visit, appointments, and virtual meetings, regarding financial aid programs and eligibility.

Counsel and advise students about financial aid eligibility, payment options, application procedures, aid programs, costs, indebtedness, money and management and financial planning; individualize information to the unique needs and situation of the student/family.

Collect and confirm completion of all documentation necessary for financial aid processing while serving students by informing them of what documentation is needed and how to submit.

Responsible for reading processing notes left by other areas within OSFA and reviewing the student's financial aid record to provide guidance on next steps and action needing to be taken by the student to continue processing their financial aid.

Represent OSFA in a professional, knowledgeable, and welcoming manner at various financial aid outreach events and present financial aid information to prospective students and families. Event modality, days and times vary but can include virtual, in-person, evening, weekend and during standard business hours. This may include events such as new student orientation, high school FAFSA/Financial Aid 101 nights, etc.

Assist in the preparation and maintenance of outreach event materials including power point presentation slides and fliers/resources shared with students.

Identify and prioritize problems; perform research, offer solutions, options, and strategies. Refer to appropriate person or department as needed, and/or arrange for required support for student. Use information systems to input data, maintain databases, perform research for projects or issues and generate reports.

Interact with Federal Systems (i.e., COD, CPS, NSLDS, and FAA) and must possess working knowledge of these systems.

Evaluate unusual/mitigating circumstances to determine situations that call for professional judgement to be considered.

Assist area manager with student hiring and training; and may supervise student workers.

Assist with staff training as requested.

Knowledge, Skills & Abilities:

• Strong ability to show empathy, patience, and effective listening skills.
• Demonstrated skills in critical thinking, problem solving, and time management.
• Ability to maintain both a customer-centric and goal-oriented focus.
• Ability to transition between tasks quickly.
• Ability to work with highly sensitive and protected data.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree in Business or Public Administration, Humanities, or other related field.
• Minimum of 3 years of experience in financial aid student counseling or equivalent combination of education and work experience.

Preferred Qualifications

• Seven years of experience in financial aid, student counseling or directly related experience; OR any equivalent combination of experience, training and/or education.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Student Services

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$47,356 - $59,195

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC2

Job Family

Financial Aid

Job Function

Student Services

Type of criminal background check required

Name-based criminal background check (non-security sensitive)

Number of Vacancies

Target Hire Date

6/8/2026

Expected End Date

Contact Information for Candidates

Wesley Tolliver | ***email_hidden***

Open Date

5/28/2026

Open Until Filled

Yes

Documents Needed to Apply

Resume and Cover Letter

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at [email protected].