Account Resolution Senior Manager - Auto Operations

About this role:

Wells Fargo is seeking an Account Resolution Senior Manager for Auto Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Manage a team of Collectors in transactional tasks including planning, directing, and evaluating workflow, as well as various processes to ensure timely completion, quality, and compliance in Collections functional area
• Identify opportunities for process improvement and risk control development by ensuring coordination of work activities to achieve the volume expected and to meet operational requirements in Collections functional area
• Make day to day management decisions
• Resolve issues to monitor work allocation and operations under the direction of senior management by leveraging interpretation of policies, procedures, and compliance requirements
• Collaborate and consult with immediate Collections team and managers while interacting with external customers
• Manage allocation of people and financial resources for Account Resolution
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 6+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years management or leadership experience

Desired Qualifications:

• Experience in Auto lending, will consider other Consumer Lending business lines
• Ability to identify and evaluate exposures and potential risks
• Experience coaching, mentoring and guiding team member development
• Experience resolving and working through escalated and/or complex customer issues
• Ability to strategically analyze data and diagnose opportunities and interventions
• Ability to drive and lead organizational change in a dynamic environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to develop partnerships and collaborate with other business and functional areas

Posting Locations:

Candidate must reside within a commutable distance to one of the locations listed on the job posting:

• 401 Las Colinas Blvd., IRVING, TX
• 2501 S Price Rd., Chandler, AZ
• Relocation assistance is not available for this position

*Posting may close early due to volume of candidates

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.