Spa Manager - Hilton Sedona Resort at Bell Rock

The Hilton Sedona Resort at Bell Rock is seeking a Spa Manager to join their amazing team! Nestled among Sedona’s breathtaking red rock landscape, this luxurious resort is located less than a mile from the Village of Oak Creek.

This is an outstanding opportunity for an aspiring resort spa professional to grow their career and expand their expertise within a world-class facility, while learning from exceptional leadership and a globally recognized hospitality brand. The resort’s newly renovated spa is set to reopen in April, making this an especially exciting time to join the team and help shape the guest experience from the start.

What will I be doing?

As a Spa Manager, you would be responsible for managing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Operations Management: Overseeing the day-to-day operations of the spa, including scheduling, staff management, and ensuring that services are delivered efficiently and effectively.
• Customer Service: Ensuring high-quality customer service is provided to clients, addressing any complaints or concerns promptly, and maintaining a welcoming and relaxing atmosphere.
• Staff Recruitment and Training: Hiring and training spa staff, including therapists, receptionists, and support personnel, to ensure they are knowledgeable, skilled, and able to deliver exceptional service.
• Budgeting and Financial Management: Developing and managing the spa's budget, monitoring expenses, and implementing cost-effective strategies to maximize revenue and profitability.
• Marketing and Promotion: Creating and implementing marketing strategies to attract new clients and retain existing ones. This may involve online and offline marketing, promotions, and special events.
• Inventory Management: Overseeing spa supplies, products, and equipment, and ensuring an adequate inventory is maintained for smooth operations. Health and Safety Compliance: Ensuring that the spa complies with all health and safety regulations, maintaining cleanliness, and providing a safe environment for both clients and staff. Vendor Management: Establishing and maintaining relationships with suppliers and vendors to negotiate favorable contracts for spa products and equipment. Spa Menu and Service
• Offerings: Collaborating with therapists and staff to develop a diverse and appealing menu of services and treatments to meet the needs and preferences of clients.
• Performance Evaluation: Conducting performance evaluations for spa staff, providing feedback, and offering opportunities for professional development and growth.
• Facility Maintenance: Overseeing the maintenance and cleanliness of the spa facility, ensuring it is well-maintained and meets the highest standards
• Setting and Achieving Business Goals: Developing strategic plans to achieve business objectives, such as increasing revenue, expanding the client base, or introducing new services. Stay Updated on Industry Trends: Keeping abreast of trends in the spa and wellness industry, including new treatments, products, and customer preferences.
• Compliance with Legal Regulations: Ensuring the spa operates in compliance with all relevant laws and regulations, including employment laws and health codes.
• Manage and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation

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What are we looking for?

• 2 + years in a supervisory or management role

• Flexible scheduling based off business demands is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of Book4Me, Unifocus, and industry spa experience
• Health Club/Fitness Center experience is preferred

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company to Work for in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay

• Health insurance

• Complimentary Lunch

• Complimentary Parking

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

• Go Hilton travel discount program

• Best-in-Class Paid Time Off (PTO)

• Supportive parental leave

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Please note, benefits may vary depending on the classification and union status of the position.