Liability Manager

Job Description

Job Description

Overview

Want to work for one of the top Great Places to Work in Phoenix? Crest Insurance Group is hiring a Liability Manager.

Ready to step out of a high-volume caseload and into a more strategic role? We're looking for a Liability Manager with strong general liability adjusting experience to oversee claims, partner directly with carriers, and act as a liaison between the legal and risk management departments.

This is an excellent opportunity for a carrier or TPA adjuster looking to leverage their expertise in a more proactive, relationship-driven environment.

What You'll Do

• Manage and oversee general liability claims from first notice through resolution
• Partner with carriers, TPAs, and brokers to review reserves, strategy, and settlements
• Collaborate with defense counsel on litigated claims
• Lead monthly/quarterly claim reviews and drive improved outcomes
• Analyze loss trends and claim data to reduce exposure and cost
• Oversee workers' compensation claims and Return-to-Work program
• Support safety, OSHA compliance, and loss control initiatives
• Provide regular reporting and insights to leadership
• Maintain Safety Applications Manuals

What We're Looking For

• 3–5+ years of general liability claims adjusting experience (carrier or TPA preferred)
• Strong knowledge of coverage, investigation, reserving, and litigation management
• Experience handling moderate to complex liability claims
• Comfortable working with attorneys, brokers, and insurance partners
• Ability to analyze claims and influence outcomes-not just process them
• Advanced knowledge of State and Federal law pertaining to employment
• Ability to demonstrate confidentiality
• Excellent verbal and written communication
• Knowledge of MS Office Applications

Bonus If You Have:

• Industry designations (AIC, ARM, CPCU)

Why This Role Stands Out

• Move from handling claims to influencing strategy
• Lower volume, higher impact work
• Direct collaboration with carriers and leadership
• Opportunity to shape risk and claims programs