HVAC Administrative Assistant

Job Description

Job Description

Description:

Day & Night Air Conditioning and Plumbing is actively seeking a full-time Administrative Assistant to support our HVAC installation team. This person will deliver excellent customer service to our customers and utilize their organizational skills to ensure jobs are ready for the install team.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems in Phoenix and the surrounding Valley. Day & Night is comprised of a team of individuals that are all passionate about providing exceptional, honest service. This means Managers are available and ready to help. We are proud of our safe and modern facility near 40th Street and Broadway in Phoenix. We have a gym! We have an amazing kitchen! We have a state-of-the-art training room! We even have covered parking! That is just the tip of the iceberg!

What We Offer

• Hourly pay from $19 to $22 per hour .
• We cover nearly 100% of your healthcare premiums.
• Paid time-off + paid holidays
• Retirement benefit (401K) + generous company match!
• Life Insurance, Short-Term and Long-Term Disability
• Onsite gym
• Dream Manager Program – similar to a life coach.
• A family . This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Day & Night.

What You Will Do

• Assist the Dispatchers and Coordinators with day-to-day tasks.
• Work directly with customers over the phone to schedule and coordinate their jobs.
• Assist with coordinating communication between installers, field supervisors, customers, vendors, and the office.
• Process APS/SRP rebates.
• Register HVAC equipment for new installations.
• Take inbound phone calls.
• Make outbound phone calls to schedule final walk through's, maintenance and specials.
• Update customers on their appointment status throughout the day.
• Respond to customer messages and questions.
• Communicate repair status to customers in an organized fashion.
• Work a rotating Saturday shift, approximately every 8th Saturday.
• Confirm next-day appointments.
• Other duties as directed.

ARE YOU READY TO JOIN OUR TEAM? If you want to be part of something bigger than just a job, make a career move and find exactly what you're looking for.

Day & Night Air Conditioning, Heating and Plumbing is an Equal Opportunity Employer, including Disability/Vets.