Radiology Customer Support Assistant

Radiology Customer Support Assistant

In this pivotal role, you will oversee and ensure that exams received from Direct Radiology (DR) clients are complete and ready for interpretation in a timely manner. You will assist in the communication of critical findings, liaising between radiologists, physicians, nurses, and other medical personnel as needed. This role plays a key part in maintaining efficient workflow and supporting high-quality patient care and safety.

This is a full-time, 40-hour-per-week position consisting of 8.5-hour shifts (including a 30-minute unpaid lunch). Available shifts fall between 12:30 p.m. and 4:30 a.m. Pacific Time, depending on department needs, and will adjust to the candidate’s local time zone. All positions require working every weekend as part of the regular schedule .

Your Role:

As a member of the Direct Radiology team, this position is an essential part of a 24/7 operation that supports radiologists in managing imaging study volume and optimizing efficiency, productivity, and quality.

• Monitor and manage emergent and non-emergent workflow queues to ensure cases are processed within designated turnaround times.
• Communicate and coordinate with hospitals and sites to resolve case-specific or general issues, including relaying critical findings to care providers.
• Complete support requests from radiologists, such as obtaining missing images, reports, exam details, or additional patient history to facilitate accurate and timely interpretations.
• Document issues that arise during the shift in the Shift Change Summary Report and escalate concerns to the Supervisor, Manager, or appropriate department.
• Report and follow up on IT-related issues affecting staff or radiologists to ensure uninterrupted workflow.
• Provide assistance to radiologists with questions, requests, or concerns
• Perform other related duties as assigned.

You’re the right fit if:

• High School diploma or equivalent
• Strong verbal and written communication skills
• Prior customer service or medical office experience preferred
• Familiarity with medical terminology is a plus
• Excellent attention to detail with strong organizational skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Professional and courteous demeanor
• Ability to work independently and within a remote team setting
• Proficient with PC, Windows, Internet, and email applications
• Ability to handle inbound and outbound calls with physicians, nurses, and other healthcare professionals