Remote Call Center- Care Liaison

Job Description

Job Description

Care Liaison (Remote – Must Live Near Select Cities)

Locations: Must live within 2–3 hours of:
Phoenix, AZ

Full-Time | Remote | 8-hour shift between 8am–8pm EST

Are you experienced in high-volume healthcare call centers and comfortable working in a fast-paced, regulated environment? We’re looking for a Care Liaison to support a patient services program within Innovative Medicine.

In this role, you’ll serve as the first point of contact for prescription referrals, helping ensure patients, providers, and internal teams receive accurate and timely support.

What You’ll Be Doing:
• Managing prescription referral intake and data entry
• Processing referrals and triaging inquiries
• Collaborating with reimbursement, case management, and pharmacy teams
• Resolving discrepancies related to patient, prescriber, or insurance information
• Maintaining strict HIPAA compliance and patient privacy standards

What We’re Looking For:
• At least 2 years of remote or high-volume healthcare call center experience
• Strong multitasking skills and ability to navigate multiple systems at once
• Typing speed of 50+ WPM with accuracy
• Proficiency with Microsoft Office
• Availability to work an assigned 8-hour shift between 8am–8pm EST

Preferred (But Not Required):
• Certified Pharmacy Technician (CPhT)
• Undergraduate degree (healthcare or related field)
• Experience with medical terminology, NDC, ICD-10, insurance verification
• Bilingual Spanish

This role is ideal for someone who thrives in structured environments, values accuracy, and is passionate about supporting patients behind the scenes.

⚠️ Please note: Candidates must live within 2–3 hours driving distance of one of the listed cities to be considered.

If you’re ready to bring your healthcare call center experience to a meaningful, patient-focused program, we’d love to connect. Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Company Description

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.\r\n\r\nSince inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.\r\n\r\nKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.