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Customer Experience Agent

Oats Overnight
Phoenix, AZ
A Little About Us

Oats Overnight is on a mission to build a generational CPG brand. Since 2016, our high-protein, drinkable oatmeal has reached over a million customers through direct-to-consumer, and we’re now scaling with all major nationwide retail and club partners. Our goal: become a household brand by leveraging speed, storytelling, and strategy.

We are vertically integrated: we develop, manufacture, and fulfill everything in-house. This operational control allows us to engage customers directly into the R&D process, an initiative where we were first-to-market in CPG. It also makes our brand tangible and real: our factory, our team, and our product pipeline are all part of the narrative.

This is an exciting stage—we are emerging as a significant omni-channel brand and launching new products to capture significant market share across verticals. We want you to help us get there.

Every teammate here has equity because we’re building something big, and everyone plays an important role. If you’re excited about building a brand that does things differently, this is that opportunity.

What’s The Job?

 Oats Overnight is committed to providing world-class customer service, and we are looking for passionate, dedicated, and hardworking Customer Experience Agents who are eager to make a difference. In this role, you’ll deliver quick, personalized, and effective solutions to customer questions and requests while ensuring every customer interaction reflects our brand values.

Schedule

  • Sunday – Thursday (10am – 7pm), or
  • Tuesday – Saturday (10am – 7pm)

What You’ll Be Doing, Stop Scanning and Read This Part

  • Interact with customers over email to ensure they are satisfied and taken care of.
  • Delight customers with quick, personalized, and effective solutions.
  • Reach out to subscribers and customers to understand their needs and improve their experience.
  • Contribute to developing and improving processes to manage customer satisfaction.
  • Educate customers on products and services.
  • Support retention efforts by resolving issues promptly and empathetically.
  • Collaborate cross-functionally to share feedback and insights from customers.
  • Other duties as assigned.

What You’ve Done And Who You Are

  • High School Diploma or equivalent required.
  • Previous Customer Service, sales, and/or retention experience preferred but not required.
  • Strong written and oral communication skills.
  • Reliable internet connection: must be able to direct connect to a router if needed.
  • Strong computer skills and ability to learn new systems quickly.
  • Self-motivated and proactive in problem-solving.
  • Empathetic, team-oriented, and always ready to support colleagues.
  • Experience and desire to support a collaborative, high-performing team culture.

Why You Might Like Working Here

  • This is going to be fun.
  • Casual, friendly culture – we’re serious about what we do but don’t take ourselves too seriously.
  • Every employee has equity.
  • High growth potential with opportunities to expand.
  • Free oatmeal. It’s very good.

Why You Might Not Like Working Here

  • It’s not a cushy job – the bar is high.
  • We are growing quickly and have a fast-paced work environment.

Physical Demands

  • Prolonged periods sitting at a desk and working on a computer.
  • You must be able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
  • You must be able to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

The Perks

  • Full Benefits: Medical, Dental, Vision, and Life.
  • Weekly Pay.
  • Stock options – every employee is an owner.
  • Free, delicious oatmeal.

And Last But Never Least…

 We value people who roll up their sleeves and support their fellow team members. We embrace diversity and encourage equal opportunity every chance we get, and we look forward to learning from people whose backgrounds, skills, and perspectives challenge and enrich our own.

Oats Overnight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Oats Overnight complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Posted 2026-01-17

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