Massage Therapist @ Alvea Spa & Wellness
- Ensure the BlueStar Experience for members and guests by modeling and maintaining the standards set in the BlueStar 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
- Maintain a professional, confidential practitioner-client relationship; understand and use universal precautions and code of ethics when providing services.
- Assess client contraindications that may prevent a service from taking place andcustomize treatments based on client’s individual needs and/or physical limitations.
- Remain focused on client care during the session; engage in conversations related to the client’s interests and concerns.
- Practice health care protocol; report any incident or accident to the Assistant Spa & Fitness Director and/or Spa & Fitness Director.
- Perform all treatments on services’ menu, based on current certifications.
- Know all spa services offered and be able to suggest other beneficial spa treatments.
- Create and maintain client cards, services provided, and treatment notes, when appropriate.
- Maintain the highest level of product knowledge and ingredients; be able to explain ingredients and product benefits, and recommend products for home use with a minimum service to sales ratio of 25%.Inform Assistant Spa & Fitness Director of product needs.
- Maintain a clean and sanitized work environment; replace linens between appointments.Clean and disinfect all equipment daily and care for linens, according to protocol.
- Work assigned schedule; begin and end all treatments on time; ensure work areas are clean and set according to procedures.
- Attend all scheduled meetings and professional trainings, as requested.
- Assist staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events, as requested.
- Other duties and responsibilities may be assigned.
- Must be highly customer oriented and responsive with high need for closure.
- Able to work under pressure and balance multiple priorities and assignments.
- Strong team-building skills including the ability to lead, cooperate, and motivate.
- Must be role model and able to live our BlueStar core values:
- Honesty and Integrity
- Respect for the Individual
- Teamwork
- Competitive Spirit
- High School diploma or equivalent preferred.
- One year previous customer service and massage experience preferred.
- Must complete state requirements (minimum hours of training) for certified therapist or licensed massage therapist (LMT).
- Must maintain all current licenses and certifications required on a state and local level.
- Participate in continuing education courses (CEU), if required by the state for license renewal and remain current on techniques.
- Computer literate.
- Ability to explain and promote treatments, services, and products to guests.
- Ability to speak and provide a massage at the same time; willingness to respond to client’s questions or concerns.
- Ability to write client notes, reports, and correspondence.
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
- Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
- Must be self-motivated, follow direction, and able to work independently with little supervision.
- Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
- Must have good time management, organization, and follow-up skills.
- Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
- Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
- This position requires a flexible schedule to include evenings and weekends, with limited travel required.
- Valid driver’s license is required.
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