Client Services Associate

St. Mary's Food Bank is seeking a Client Services Associate for our busy distribution center. This position requires flexibility, excellent verbal and written communication skills, project coordination experience, and the ability to prioritize and work well with all levels of management and staff. The Client Services Associate will assist in all operational aspects associated with the direct client distribution program, EFB/CSFP distributions, training staff/ volunteers, quality assurance of distributed food, and the safety and security of the lobby and parking lot.

Hours for this position is M-F, 6:30am-3pm. This position requires 4-5 hours of standing on feet outside, under tents.

Position Responsibilities:

• Assists in overseeing the daily operations of the drive thru distribution to ensure a smooth and efficient flow.
• Provide excellent customer service and assist with problem solving when dealing with internal and external customers.
• Ensure the proper amount of trained volunteers/staff is available and properly placed to provide excellent client service.
• Oversees the production process and volunteers at all times, ensuring that assigned tasks are completed correctly and that a meaningful work experience is had by volunteers.
• Maintain first-hand knowledge of the TEFAP and CSFP product and distribution.
• Responsible for the client services desk and the distribution pick-up desk to ensure proper screening and service to clients.
• Works with Agency Services, Inventory, and Operations to report accurate information that include the following: site participation counts and ending inventory.
• Work with Operations to prepare daily summaries of all programs and client services activities.
• Perform daily inventory and par level counts on distributed and received product
• Assists in training for on boarding of staff/volunteers in reference to direct client services, database usage, and other aspects associated with operating a direct client distribution facility
• Assist in maintaining all Feeding America, AIB, Maricopa County Health Department, and St. Mary’s Food Bank Alliance safety, sanitation, and operational standards
• Ensure quality assurance of food being distributed to clients.
• Other duties assigned at the end of shift, including cleaning and loading the food carts for the next day's distribution.

Physical Requirements

• Stand, walk, push, pull, squat, bend, and reach during shifts,
• Lifting up to 60 pounds
• A large portion of the shift work is outdoors; candidate must be willing and able to tolerate weather extremes in both the Arizona summer heat and winter cold
• Required PPE – Foot Protection that complies with ANSI or ASTM rating (Steel toe or composite toe with slip resistant sole)”. After completion of 90 days post hired date employee will be eligible for a shoe voucher to SMFB preferred shoe vendor.

Qualifications:

• High School diploma
• Has successfully demonstrated experience in the customer service field and warehouse operations environment.
• Have knowledge of MS Office software, planning and organizing, basic math, and ability to independently and effectively work with minimal supervision.

What we offer:

• Competitive Compensation Package:
  • Competitive Pay Starting at $21/hr.:
    • 401(k) Retirement Savings Plan with a generous employer match
    • Employee Referral Bonus Program
    • Tuition Assistance
• Comprehensive Benefits:
  • Medical and Insurance Coverage
    • An employee-only medical plan at no cost to you
    • 4 low-cost employee-only, spouse and/or family member medical plans
    • Vision and Dental coverage
    • Health Savings Account generously funded by the employer and Flexible Spending Account options
    • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
    • Employee Assistance and Wellness Programs
    • Optional Pet Insurance and Legal Shield Identity Theft offering
  • Time Off
    • 15 PTO days, accrued bi-weekly, that increases with length of service
    • 40 hours of Personal/Sick time
    • 8 Company Paid Holidays

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume and salary requirements to: https://jobs.firstfoodbank.org/

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.