Account Manager - Scottsdale, Arizona

ACCOUNT MANAGER

We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing . We are collaborators , event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please . We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

OVERVIEW OF POSITION

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.

SKILLS REQUIRED:

Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.

Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:

• Attending site visits.

• Attending client meetings or conference calls .

• Pre-book transportation

• Pre-book field staff

Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:

• Communicate with Client to confirm all needs are correct based on the contract

• Communicate with Hotel contact

• Communicate with Vendors and confirm vendor contracts

• Conduct site visits with or without clients with vendors

• Breakout Arrival and Departure manifests

• Book transportation

• Order Field Staff

• Order any necessary merchandise or supplies.

• Generate Program Recap and distribute to clients , hotels, and internal contacts

• Generate Staff instructions and Staff paperwork.

• Assist clients if they need additional items for their program.

• Generating Service Agreement Addendums

On-site O perations I nclude

• Attending client/hotel pre-cons

• Meet with clients to go over the program

• Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.

• Update manifests

• Update transportation needs

• Update field staff requests

Conclusion of program

• Update XE costing sheets

• Reconcile any vendor invoices

• Create Preliminary Invoice

• Organize file for Billing

• Review Final Invoice with Billing

• Review P&L

• Follow up with client with Final Invoice and Evaluation

Additional General Responsibilities

• Lead by example

• Perform supervisory duties, including hiring or terminatin g team members.

• Exercises discretion and independent judgement

• Other duties as assigned

Special Requirement: Must have a valid driver’s license with a safe driving record