Pharmacy Benefit Customer Service Representative

Job Description

Job Description

A-Line Staffing is now hiring Customer Care Representatives (Remote). This role supports one of the nation’s largest Pharmacy Benefit Managers, a Fortune 5 company, with excellent career growth potential.

Customer Care Representative Compensation

• The pay for this position is up to $19 per hour.

Customer Care Representative Highlights

• This is a contract assignment lasting 5 months with potential to convert to full-time based on attendance, performance, and business needs.
• Training is required and lasts a minimum of 6 weeks (onsite).
• Flexible schedules available after training, Monday through Friday.

Customer Care Representative Responsibilities

• Assist members by answering inbound calls regarding their pharmacy benefit plans, prescription coverage, and mail order options.
• Provide empathetic, patient-focused service to help members understand their benefits.
• Navigate an evolving healthcare environment, offering solutions and education to improve members’ experiences.
• Adhere to HIPAA and other governmental compliance standards.
• Participate in a comprehensive training program that includes hands-on learning and virtual/on-site leadership engagement.

Customer Care Representative Requirements

• 1 year of customer service experience (call center, retail, hospitality, military, etc.).
• Proficiency with Windows-based computer applications.
• High school diploma or equivalent.
• Must have reliable hardwired internet with at least 25/3 Mbps upload/download speed (for remote roles).
• Must have a quiet workspace (for remote roles).
• Willingness and ability to be on camera during training and meetings (remote roles).
• No time off allowed during the first 6 weeks of training.

Customer Care Representative Preferred Qualifications

• Associate’s degree or equivalent experience.
• 6+ months of healthcare or pharmacy experience.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain patient, empathetic, and professional with members.

How to Apply
If you think this Customer Care Representative role is a good fit for you, please reach out! You can call, email, or apply directly to this posting.