Customer Service Representative
- Answer incoming customer calls and respond to inquiries promptly and professionally.
- Provide accurate information about products and services to customers.
- Assist customers with order placements, modifications, and cancellations.
- Resolve customer complaints by identifying the root cause and providing effective solutions.
- Document customer interactions and feedback in our CRM system for future reference.
- Collaborate with other departments to ensure thorough issue resolution.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills to convey information clearly.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficient in computer systems and customer service software, with the ability to learn new tools quickly.
- Ability to work flexible hours, including evenings and weekends as needed.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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