Senior Salesforce Admin

Job Description

Job Description

Description:

Ready to be a part of the company transforming FinTech and how the world accesses banking services?

When was the last time you were excited about interacting with your bank or credit union? If the answer is “a while” then you’re in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.

And that’s where Kinective comes in. We’re here to change the way the world accesses and thinks about banking through software that connects a historically “boring” industry to the latest and greatest fintechs shaping the industry.

Ok... but what does all of that actually mean? Banks and credit unions are using some pretty old-school systems, which makes adopting new and innovative technology difficult (if not impossible). If you think it’s easy for your local branch to send you a receipt via text… think again.

Want proof? As the largest provider of software connectivity to 1 in 3 U.S. financial institutions, we are the leading company transforming the way banking is done for credit unions and banks. (In fact, Forbes recently released their Best Banks in the World report, and Kinective works with over 60% of their named banks!).

Kinective is the connector (get it?) that bridges that technology gap and helps modernize the way banking works. Our 575+ team of mega-talented and passionate folks are brought together with the unifying desire to make life easier (and better) for our clients and ultimately paving the way for banks and credit unions to modernize banking for everyone.

The Cliffs Notes
The Senior Salesforce Admin will join an agile business systems team, reporting to our Director of Business Systems. This role will be instrumental in developing and executing the technical strategy across business systems, including Salesforce as well as other third-party tools. This is an exciting opportunity to support a complex and dynamic implementation within a fun, fast-paced, and growing organization.

What you’ll own:

• Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third-party business systems, including Kinective’s PSA tool and marketing automation tool
• Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
• Ensure data quality, perform deduplication, and oversee data migrations
• Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
• Manage user accounts, roles, permissions and licenses
• Develop and maintain reports and dashboards to support decision-making
• Provide ongoing support and troubleshooting for business systems
• Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration

What you’re great at:

• Gathering requirements needed for business and functional projects, with the ability to bridge the gap between technical and non-technical personas
• Recommending efficient and holistic solutions, and driving implementation of improvements with strong communication across cross-functional stakeholders
• Effectively solving problems and troubleshooting issues with robust solutions
• Managing multiple priorities in a fast-paced environment while ensuring key deliverables are met
• Proactively identifying and addressing potential bottlenecks or conflicts in timeline
• Presenting information and responding to questions from managers, end-users and staff
• Strong sense of ownership and ability to self-direct workload based on urgency and impact

Necessary Qualifications:

• 5+ years of Salesforce Administrator experience
• Extensive knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, CPQ, and expertise in key Salesforce architectural concepts
• Experience with marketing automation and PSA tools. Specific experience with HubSpot and Certinia a plus
• Proficiency in flows, validation rules, reports, dashboards, and user management
• Experience with Agile project management framework
• Preference for experience in the banking and financial institution industry in a B2B SaaS environment

Why Kinective?

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go-to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now .

We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.

What does life at Kinective look like?

Bid adieu to snooze-fest corporate gigs. At Kinective, we believe that balance is key. We know how to have fun, and how to hit deadlines. We know how to collaborate and enjoy comradery, and how to provide feedback to help each other grow professionally.

Our culture empowers team members to take the lead, upholds integrity as our bedrock, and values trust and respect in all our operations. We believe in learning new skills, mentoring colleagues, and nurturing personal development. That’s why we seek to promote from within and give our team members the opportunity to rise with us.

Our Values

Deliver success. We strive to exceed customer expectations.

We are powered by a relentless commitment to delivering quality and service to our customers. We turn everyday interactions into positive, memorable experiences that create long-lasting Kinective ambassadors.

Grit with grace. We face problems head on, respecting others along the way.

We aren’t afraid to step outside of our comfort zone to accomplish the common goal. We believe that progress thrives on constructive dialogue and a commitment to understanding.

One Kinective. Together, we win.

By embracing a “better together” mindset, we unleash the full potential of our team and propel Kinective from good to great.

Build the future. We are driven by the pursuit of what’s possible.

Building the future requires embracing change and challenging the status quo. We believe that the best idea wins, embodying a culture of innovation.

The Team

In this role, you would be a part of the IT & Business Systems team and reporting to the Director of Business Systems.

Office Expectation

This role is remote. If you live in the Phoenix or Denver metropolitan areas, some in-office work may be required.

Compensation

At Kinective, base pay depends on multiple individualized factors, including a candidate’s experience, qualifications, job-related knowledge and skills, and geographic location. Compensation also reflects internal equity to ensure fairness across similar roles.

Base pay is just one part of Kinective’s Total Rewards package. Depending on the role, successful candidates may also be eligible to participate in our discretionary bonus plan, commission program, or equity offerings.

All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security. Benefits include:

Benefits

• All U.S.-based Kinective employees are offered a highly competitive benefits package that demonstrates our commitment to supporting health, well-being, and financial security. Benefits include:
• 401(k) plan with company contributions
• Flexible paid time off and company holidays
• Generous parental and caregiver leave
• Comprehensive health benefits including medical, dental, vision, and prescription coverage
• Life and disability insurance
• Wellness resources and professional development opportunities
• And it doesn't end there...

Well, you’ve made it this far...

Seems like we might be meant to be, right? If you think you’re the right fit for Kinective, go ahead and click “apply.” And, even if you’re not quite sure if you’re qualified, we encourage you to apply and we can decide together.

Take a deeper dive into all things Kinective at kinective.io

Please note that this role does not currently offer sponsorship opportunities.