Business Development Center (BDC) Representative

Job Description

Job Description

About Us

Here at Bill Alexander Ford, we are committed to serving our friends and customers. Our Alexander Ford Mission Statement and Core Values are the foundation for everything we do and the reason for our continued success. If you want to be part of a team that cares deeply about our employees and customers, we welcome you to apply!

Mission Statement

To provide a sales and service experience that exceeds the customer's expectations while maximizing the opportunity for repeat and referral business.

Our Core Values

• Honesty and integrity in everything we say and do
• Maintain the highest regard for each customer and employee
• Develop people and promote from within
• Use our collective strengths to make decisions and solve problems

What We Offer – Benefits

• Medical Plan (both US and Mexico)
• Dental Plan (both US and Mexico)

• Vision Plan

• Supplemental Benefits
• Preventative Care Management Plan
• Life Insurance
• 401(K) Plan
• Paid Vacation
• Paid Holidays
• Paid Training
• Opportunities for advancement

Position Summary

We are seeking a motivated BDC Representative to join our team. In this role, you will identify and qualify potential customers through various channels and schedule appointments for sales or service to ensure smooth customer flow.

Key Responsibilities

• Identify and qualify potential customers via phone, email, and online inquiries
• Schedule sales and service appointments
• Respond promptly to customer inquiries and address concerns
• Provide accurate information about our products and services
• Build rapport with customers to create a positive experience
• Follow up with customers to ensure satisfaction and move them toward appointments or sales

Key Functions

• Handle inbound and outbound calls
• Manage and respond to online inquiries
• Conduct customer interactions through text or online chat

Requirements

• Strong communication and customer service skills
• Ability to handle multiple tasks and prioritize effectively
• Sales or business development experience (preferred)
• Proficiency in CRM software and other relevant tools (preferred)

Drug and Alcohol Test Requirement

Must be able to successfully pass a drug/alcohol screen, random drug and controlled substance abuse tests and background investigation as a condition of employment.

Equal Opportunity Employer

Bill Alexander Ford is an equal opportunity employer and prohibits discrimination and harassment of any kind. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.