General Manager
KidStrong
Tempe, AZ
Benefits
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Understand the center’s key KPIs and financials to make informed and responsible business decisions.
- Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
- Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution.
- Manage center-level employee issues and manage appropriate documentation.
- The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.
- Set and communicate coach schedules using appropriate scheduling and communication platforms.
- Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.
- Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
- Responsible for sales, as well as delegating responsibilities to the center staff team, i.e. call drives, trial conversion, and event booking.
- Finalize sales and bookings that are generated through online self-sign-up flow.
- Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
- Foster a coaching culture - see something, say something.
- Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
- Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
- Ensure candidates complete all paperwork to comply with company policy and law.
- Lead coaching candidates through the training process and required evaluations.
- Manage and support the ongoing professional development of staff through LearnUpon.
- Lead Center level staff meetings focused on - development, productivity, programming, and product.
- Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
- Attend weekly leadership meetings.
- Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
- Create positive interactions with students and families before, during, and after class.
- Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
- Demonstrate and manage the implementation of various programming and curriculum elements.
- Use the KS Coaches App to record and provide data (attendance, awards, etc.).
- Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
- Lead monthly center staff meetings focused on culture, development, product, and performance.
- Approximately 3-5 coaching hours per week
- An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
- Achieve Coach Certification through the HQ Training and Certification team.
- Complete training through LearnUpon as required by the HQ Training and Certification team.
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Prior experience as a pediatric OT/PT is a plus, but not required.
- Previous experience in management is required.
- Practical work experience with Google and Microsoft platforms.
- Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred but not required
- Intermediate knowledge of physiology, exercise techniques, and body mechanics.
- Establishes and holds high standards
- Creates and embodies culture.
- Takes initiative.
- Stays focused on the KidStrong Goals.
- Goal-oriented and high-performing.
- Upholds KidStrong Values; creates a vision for others.
- Communicate and ensure the transfer of knowledge.
- Approaches others in a tactful manner.
- Reacts well under pressure.
- Treat others with respect and consideration.
- Accepts responsibility for own actions.
- Follows through on commitments.
- Engaging, Fun, Likable.
- High Energy, Clear & Easy to Understand.
- Develops and nurtures relationships.
- Focuses on developing self and others.
- Prioritizes and plans work activities; Develops realistic action plans.
- Set goals and objectives.
- Uses time efficiently.
- Plans for additional resources.
- Organizes or schedules other people and their tasks.
- Speaks clearly and persuasively in positive or negative situations.
- Responds well to questions; Listens and gets clarification.
- Demonstrates group presentation skills; Participates in meetings.
- Writes clearly and informatively; Edits work for spelling and grammar
- Varies writing style to meet needs
- Presents numerical data effectively; Able to read and interpret written information.
- Balances team and individual responsibilities
- Exhibits objectivity and openness to others' views
- Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
- Puts success of team above own interests; Able to build morale and group commitments to goals and objectives
- Gives and welcomes feedback.
- Encourages exploring of different perspectives to reach common goals and objectives
- Has a growth mindset; Sees every opportunity as one to learn from.
- Comfortable calling an audible; continuing or adjusting the play after the audible is called.
- Embraces innovation and a quickly changing landscape. Best Idea Wins!
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
Posted 2025-08-27
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