Key Account Manager - Semiconductor Business

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Candidate may be remote within the state of Arizona.

Position Purpose:

The Key Account Manager - Semiconductor position will serve as a strategic business partner responsible for cultivating and maintaining long-term, mutually beneficial relationships with key accounts in the semiconductor industry. This role is critical to driving profitable growth for Veolia ES Technical Solutions (VESTS) by leveraging our advanced technology portfolio, deep industry expertise, and proven program management capabilities to deliver superior service efficiency and operational excellence. Working in close collaboration with the Veolia Corporate Director of Business Development for Semiconductor and the Branch General Manager, the successful candidate will develop and execute comprehensive account strategies that align with both customer objectives and VESTS business goals, operating cross-functionally with business development, operations, and technical groups to identify growth opportunities, optimize service delivery, and create innovative pricing models.

Primary Duties /Responsibilities:

• Provide sales and account management for key semiconductor accounts to meet profit and revenue targets set by the Group manager, with focus on developing strategic partnerships with current clients.
• Develop a detailed understanding of semiconductor market, competition, and industry trends, core semiconductor manufacturing processes and challenges.
• Manage national semiconductor programs and sourcing initiatives for fab-wide services and direct renewals of key semiconductor accounts.
• Identify strengths and weaknesses in semiconductor services and cleanroom support, and support business development, operations and technical teams with VESTS to address gaps in performance specific to semiconductor manufacturing requirements.
• Interface with I&M on global semiconductor account activities and strategies. Provide global account management support as assigned for multinational semiconductor clients with fabs across multiple regions.
• Build customer relationships at the corporate and site management level with semiconductor clients. Improve access to branches and regions for key semiconductor accounts. Tailor support network to the needs of our semiconductor customers and their fab-specific requirements. Foster and coordinate current relationships held throughout VESTS working with operations and technical groups of VESTS, branch sales managers, sales representatives (or 'account managers'), and project developers to strengthen strategic partnerships.
• Develop and support key semiconductor account business plans, goals and objectives with operations, branch sales managers, sales representatives, and project developers. Focus on multi-year strategic partnership roadmaps aligned with client technology transitions and capacity expansion.
• Coordinate negotiation of master service agreements and separate contracts for semiconductor accounts, interface with legal and operations teams to ensure agreements support semiconductor manufacturing standards and strategic partnership frameworks.
• Oversee reporting of key performance indicators and review meetings with key semiconductor accounts, typically on a quarterly or annual basis to strengthen strategic partnerships and identify growth opportunities.
• Formally and routinely communicate all necessary information on respective key semiconductor accounts to operations and technical groups of VESTS, branch sales managers, sales representatives, and project developers. Ensure understanding of client fab schedules, technology roadmaps, and critical production requirements.
• Resolve customer issues that are elevated from operations, branch sales managers, and sales representatives for semiconductor accounts. Provide timely, accurate, and professional resolution of such matters with urgency appropriate to semiconductor manufacturing environments to maintain strategic partnerships.
• Develop new pricing and service strategies that leverage the competitive alternative and increase profitability for semiconductor accounts. Identify new service projects aligned with semiconductor industry evolution (advanced packaging, 3D integration, new materials) and support the sale of projects working with project developers within business development to deepen strategic partnerships.
• Other duties as assigned to support semiconductor client success and strategic partnership development.

Qualifications

Education / Experience / Background:

• Bachelor's degree required
• Master's degree (MBA or relevant field) preferred
• Minimum of eight (8) years of progressive account management and/or sales experience, preferably within the industrial waste management, environmental services, or semiconductor manufacturing sectors

Knowledge / Skills / Abilities:

• Computer proficient
  • Utilize CRM systems, semiconductor industry databases, and data analytics tools to track account performance, fab schedules, and generate KPI reports for quarterly business reviews
• Strong team player
  • Collaborate effectively across VENA operations, technical groups, branch sales managers, and project developers to deliver coordinated solutions for complex semiconductor manufacturing requirements
• Excellent interpersonal and communication skills
  • Build and maintain strategic partnerships with semiconductor clients at corporate and fab management levels while ensuring clear communication of technical requirements across internal teams
• Time management: the ability to organize and manage multiple deadlines
  • Coordinate simultaneous contract negotiations, quarterly business reviews, and fab-specific project timelines across multiple semiconductor accounts and geographic regions
• Strong customer service orientation
  • Provide responsive, professional resolution to elevated semiconductor client issues with urgency appropriate to minimize impact on critical chip production and strengthen long-term partnerships
• Ability to effectively present information
  • Deliver compelling quarterly business reviews and annual strategic planning presentations to semiconductor client executives showcasing performance metrics, industry insights, and partnership growth opportunities
• Ability to negotiate effectively
  • Lead negotiation of master service agreements and fab-specific contracts that balance competitive pricing with profitability while supporting semiconductor manufacturing standards and long-term strategic partnership frameworks

Required Certification / Licenses / Training:

• Certifications or training from programs such as Miller Heiman Group (Strategic Selling, LAMP), Acclivus, Corporate Visions, Sandler Training, Challenger Sale, SPIN Selling, Strategic Account Management Association (SAMA), or similar enterprise sales methodologies are preferred.

Additional Information

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.