Customer Service Representative

Job Description

Job Description

Description:

About Us

Founded in 1987, Happy Floors is one of the nation’s leading importer and distributor of premium porcelain and ceramic flooring products and accessories. Headquartered in Miami, Florida, Happy Floors serves retail clients across the continental US.

Our long-term success is due to our close-knit team of dedicated professionals. In exchange for their hard work, we support our people with a rewarding work environment, a commitment to promoting from within, and competitive compensation with comprehensive benefits. If this sounds intriguing to you, take the first step forward and explore a career with Happy Floors.

We are looking for a talented and energetic Representative to join our Customer Service team. This individual will be responsible for maintaining appropriate levels of customer satisfaction, maximizing our sales productivity, and assisting with the overall optimization of customer service.

Job Summary:

The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual must be able to work in a fast-paced environment, as well as the ability to perform accurate data entry.

Essential Responsibilities:

• Professionally respond to inbound calls from customers nationally
• Accurately input information into various fields
• Maintain CRM database with customer and prospect information
• Maintain an order batch
• Responsible for the life of an order that is assigned from processing to following up, if required
• Follow up as necessary on orders to ensure that orders are processed in a timely manner
• Verify Items and customer’s information entered accurately
• Follow up on pending payments and process payments

Supervisory Responsibilities:

This position has no supervisory responsibility.

Competencies:

• Must be comfortable in a fast-paced environment and be multi-task oriented
• Friendly, positive attitude, and eager to assist the customer regardless of the customer’s disposition
• Work effectively under pressure
• Attention to detail
• Collaborative and team player attitude

Minimum Requirements:

• High School Diploma or Equivalent (GED) preferred
• Communication and Organizational skills (English/Spanish a plus)
• 1 year of previous customer services/call center experience.
• Customer service, email, and telephone etiquette are a must.
• Must be computer literate with data entry skills.
• Intermediate to advance knowledge of Microsoft Office: Word, Excel, and Outlook
• Ability to navigate through multiple programs as well as reading and comprehending various customer care service tools.
• Previous knowledge navigating Great Plains (GP) a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required.

Work Environment:

The work environment will be an office environment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

Happy Floors is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.