Host/Hostess
- Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following customer service standards
- Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
- Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service
- Seats guests and presents the menu and any specials seats according to company standards
- Oversees the delivery and servicing of food and beverages
- Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards
- Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
- Understands and follows cash handling policies and procedures and maintain proper security of cash at all times
- Patrol assigned station, removing service items and condiments per establishment procedures
- Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, sriracha and soy sauce bottles).
- Completes additional tasks as assigned by the manager or supervisor
- Customer service preferred
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to bend, twist, and stand to perform normal job functions
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
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