Front Desk Assistant

Make a difference! - Boys & Girls Clubs of Greater Scottsdale is looking for responsible, reliable, and caring adults who are committed to making a positive impact on the great futures of our kids and teens.

Specifics: This is a part-time position, working approximately 20-25 hours per week, at $15.50 an hour. Paid training and orientation are required.

The Part-time Front Desk Assistant is responsible for a variety of clerical duties. Under the direction of the Youth Development Supervisor, the Part-time Front Desk Assistant ensures that all members and parents/guardians have a safe, efficient, and pleasant experience while entering and exiting the Branch. Responsibilities include but are not limited to greeting members and parents/guardians, checking members in and out using the BGCS member tracking system, answering phones, and giving tours. If 21 or older, responsibilities may include transporting members.

ESSENTIAL FUNCTIONS

Reception & Clerical Responsibilities

• Greets members, parents/guardians, potential donors, vendors, and others in a professional, customer service-oriented manner.

• Ensures that check-in and check-out process is entered timely in member tracking system.

• Answers phones, takes messages, and transfers calls. Communicates messages in a timely manner.

• Monitors front desk office supplies. Communicates when supplies need replacement.

• Gives tours to prospective Club families and other interested parties.

• Promotes Club programs, camps, and events in a knowledgeable manner.

Health & Safety

• Ensures front desk remains safe, clean, and organized.

• Adheres to Boys & Girls Clubs of Greater Scottsdale’s policies and procedures.

• Demonstrates sound judgement and decision-making. Acts quickly in emergency situations.

• Maintains Club equipment and property to ensure they stay in good working order.

• Uses positive guidance and discipline techniques to redirect member behavior issues.

• Utilizes active supervision techniques when working with Club members.

• Ensures the security of the building by monitoring the front entry.

• Confirms that all individuals checking members out are on the approved pick-up list.

Additional Responsibilities

• Supports and mirrors the culture, mission, values, and core beliefs of Boys & Girls Clubs of Greater Scottsdale.

• Promotes an inclusive, welcoming, and respectful environment that embraces diversity.

• Other duties as assigned.

QUALIFICATIONS & SKILLS

Required

• High school graduate or G.E.D. equivalent.

• Passion for working with youth and teens.

• Ability to multitask and adapt to Club’s changing needs.

• Excellent verbal and written communication skills.

• Excellent interpersonal and cooperative working skills.

• Must be proficient in the use of Microsoft Suite and be comfortable adapting to new technology.

• If 21 or older, maintains a valid driver’s license and meets eligibility requirements to drive Club vehicles.

• Flawless ethics and integrity.

• Safety oriented mindset.

Recommended

• Customer service experience.

• Ability to earn and maintain CPR and First Aide certifications.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities. The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions: “occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more of working time.

• Must maintain energy and be attentive for 8 hours or more a day.

• Must be able to regularly deal with normal levels of stress.

• Must be able to regularly lift and/or move 35 pounds in a safe and sound manner.

Must be able to regularly sit, stand, walk, and occasionally run, jump, squat, kneel and twist.

WORKING CONDITIONS

• Work environment is varied, divided between typical office setting and roaming field work.

• Must be able to complete work satisfactorily despite significant, frequent distractions throughout the workday.

• Workload and working hours may fluctuate throughout the year. Split shifts and longer than 8-hour days may be necessary.

• Work may require frequent and unexpected shifts in attention or direction. May be required to provide programming directly for youth and/or teen members.

• If 21 or older, may be required to drive Club vehicles, including a 15-passenger minibus.

• Occasional Saturday or late evening programming or events may occur where attendance and/or assistance is required.