Intake Supervisor

Vālenz ® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity:
As an Intake Supervisor, you’ll be responsible for managing a team of Intake Coordinators who handle the intake process for our providers and clients. You will oversee the intake process from start to finish, ensuring that all policies and procedures are followed, and provide leadership, support, and guidance to the team.

Things You’ll Do Here :

• Lead, manage, and supervise the intake team to ensure efficient, accurate, and timely execution of all intake processes.
• Provide day-to-day leadership, coaching, and support to team members, fostering accountability, engagement, and high performance.
• Monitor work quality and productivity, conduct regular reviews, and provide constructive feedback and corrective guidance as needed.
• Partner with the Director and other leaders to develop, document, implement, and maintain intake policies, procedures, and workflows, ensuring consistent adherence.
• Coordinate and deliver onboarding and ongoing training to support employee development, knowledge retention, and process compliance.
• Analyze intake performance metrics and prepare reports to identify trends, gaps, and opportunities for operational improvement.
• Collaborate cross-functionally with other departments to enhance intake workflows, improve service delivery, and elevate the overall client experience.
• Ensure compliance with URAC accreditation standards, HIPAA/confidentiality requirements, and internal policies, procedures, and productivity benchmarks.
• Review and approve timecards, manage time-off requests, and ensure accurate workforce tracking.
• Perform additional duties as assigned to support departmental goals and organizational priorities.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team :

• 3+ years of experience in a supervisory or team lead role, preferably in a call center or customer support environment.
• 5+ years in a call center or customer support environment.
• Experience working in a healthcare environment, with an understanding of healthcare processes, policies, and compliance requirements.
• Strong leadership and communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Understanding of healthcare policies and procedures.
• Strong problem-solving skills and attention to detail.
• Experience creating and pulling reports, metrics, data.

A plus if you have:

• Bachelor's degree in a related field.

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.