Account Manager

Territory Account Manager

We are looking for a Territory Account Manager motivated to drive new customer growth and build relationships with a portfolio of existing global pharma and biotech customers to help further drive expansion and revenue growth.

Sales & Revenue Generation:

• Developing and implementing a territory sales plan associated with company's sales targets
• Maintaining a consistent pipeline of prospects through networking, referrals, industry research, etc.
• Partnering with Pre-Sales Product Specialists to provide informative product demonstrations tailored to specific prospect needs and workflows within CMC and related areas.
• Collaborate closely with the Marketing team to discover and originate new opportunities, and create engaging marketing materials that spark meaningful pipeline conversations and boost territory growth
• Developing detailed and persuasive responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), highlighting our business value, solution strengths, and differentiation.
• Collaborating with Product Specialists to understand prospect requirements and design optimal solution architectures that align with their scientific workflows.
• Growing the overall business and presence at named accounts, originating new engagements across pharmaceutical development and commercial manufacturing

Solution Expertise:

• Maintaining an understanding of our platform's features, functionality, and technical architecture.
• Possessing and/or developing an understanding of and subsequently maintaining expertise in pharmaceutical and biotechnology development and manufacturing workflows; particularly CMC and related software solutions (e.g., LIMS, ELN, MES, RIM, ERP).
• Staying current on industry trends, emerging technologies, and the competitive landscape within the pharma/biotech SaaS space.
• Articulating the value proposition of our platform in the context of customer-specific scientific and business challenges.

Content and Tool Development:

• Contributing to the development of technical sales collateral, including demo scripts, presentations, FAQs, and technical documentation.
• Identifying opportunities to create reusable solutions, templates, and best practices for common customer use cases.
• Providing feedback to the Product and Engineering teams based on customer interactions and market insights.

Customer Engagement and Relationship Building:

• Building and maintaining strong relationships with key stakeholders within the client organizations, in particular business (PD, MSAT, tech ops), digital/IT and data leadership, and practitioners in pharmaceutical development, tech transfer, and manufacturing,
• Serving as the primary point of contact for clients, advocating for their needs and interests within the company.
• Developing account plans to identify opportunities for upselling or cross-selling additional licenses, products, or services and maximizing client lifetime value.
• Managing contract renewals and ensuring that clients continue to derive value from the company's offerings.
• Partnering with Customer Success to address client concerns or escalations in a timely and effective manner and collaborating with internal teams to find solutions.

Travel and Industry Participation:

• Traveling to customer sites as needed for meetings, demonstrations, and technical workshops (30% of time).
• Attending industry conferences and events to stay informed about market trends and network with potential customers (20%).