Content Manager

Content Manager

Location:  Remote (U.S.)

About B2Gnow

B2Gnow is a fast-growing govTech SaaS company that empowers government agencies and large organizations to create more transparent, efficient, and equitable procurement ecosystems. Our platform supports some of the most complex public sector organizations in North America. We are mission-driven, people-focused, and committed to building technology that drives accountability and impact. If you’re excited by the opportunity to shape how government agencies operate at scale, you’ll love building with us.

The Content Manager plays a pivotal role in enhancing internal content as well as the customer and vendor experience by creating and managing internal-facing knowledge resources for B2Gnow, eComply, and related products. This role involves developing clear and concise how-to guides, FAQs, troubleshooting documents, and training videos tailored to diverse customer needs. The Content Manager maintains a comprehensive library of on-demand content, collaborates with internal teams to address customer pain points, and ensures materials are updated to reflect product changes and user feedback. Additionally, they organize and optimize content for usability, proactively inform stakeholders about new features and training resources, and analyze engagement metrics to continuously improve resource effectiveness.

What You’ll Do

• Develop and maintain internal and external-facing (customer and vendor) knowledge base articles in Zendesk B2Gnow, eComply, BlackCat and all future B2Gnow products.
• Write clear and concise how-to guides, FAQs, and troubleshooting documents tailored for customer needs.
• Translate complex system features into user-friendly content for diverse customer audiences.
• Add and validate English subtitles for instructional videos, ensuring proper timing, accuracy, and readability.
• Perform quality assurance on recorded videos, editing out pauses or unwanted content and applying design elements to enhance visual appeal, when applicable.
• Categorize, format, and publish content to the Help Center, making sure it meets visual and structural standards for accessibility and appeal.
• Utilize basic HTML to refine content presentation as needed.
• Regularly update training materials based on customer feedback or product changes.
• Organize content by category and frequently review for relevance and usability.
• Edit recorded video content, removing unnecessary sections, polishing transitions, and ensuring high-quality outputs.
• Maintain an organized repository of video uploads, collaborating with editors as necessary for large-scale projects or complex edits.
• Ensure that all training materials are organized, up-to-date, and easily accessible within the Help Center or related platforms.
• Proactively create campaigns for customers about new features, updates, or available training resources.
• Training internal staff and external customers and vendors
• Attending quarterly road shows
• Travel to corporate locations may be required one to two times per year
• This is an example of the projects this role will focus on, this list is not exhaustive

Who You Are

• Bachelor’s degree; or 1-2 years of related industry/field experience; or equivalent combination of education and work experience
• You have exemplary written and verbal communication skills coupled with unparalleled follow-up skills
• Familiarity with Zendesk or Wiki pages for documenting content
• Ability to build rapport and collaborate with employees
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• Experience supporting employees at a SaaS company or industry-related organization
• Microsoft Office, Canva, HTML, CSS, Adobe Premier or equivalent, SaaS software

What We Offer

• Day-one medical, dental, and vision coverage effective on your first day of full-time employment
• Choice of 11 nationwide medical plans to fit you and your family’s needs
• New in 2026: One medical plan offered at $0 cost for employee-only coverage
• Dental and vision plans with affordable cost-sharing between employer and employee
• 401(k) retirement plan with a 100% employer match up to 4% of pre-tax contributions (Eligible after 3 months with immediate vesting)
• Employer-paid short-term and long-term disability insurance
• Employer-paid life insurance, with optional additional coverage available
• 20 days of PTO annually (combined sick and personal time; prorated for new hires)
• 14 paid company holidays each year
• NEW in 2026: Summer Fridays! Enjoy every other Friday off in June and July, adding 4 extra paid days off!

If you’re excited to make an impact and grow your career with a collaborative team, we’d love to hear from you.