Back to Jobs

Guest Service Representative

Marriott International
Scottsdale, AZ
POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.


From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 2026-02-03

Recommended Jobs

*Minimally Invasive Gynecologist | Banner University Medicine | Phoenix, Arizona, AZ

Banner Health
Phoenix, AZ

Outstanding opportunity for an experienced Minimally Invasive Gynecologist with proven clinical skills and a desire to be part of a growing OBGYN Academic Medicine program within Banner University M…

View Details
Posted 2026-01-21

District Operations Coordinator

H&R Block
Mesa, AZ

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive pla…

View Details
Posted 2026-01-09

Medical Assistant - Ahwatukee, AZ

HealthOp Solutions
Phoenix, AZ

Job Title: Medical Assistant Location: Ahwatukee, AZ Schedule: Full-Time | Monday – Friday | 8:00 AM – 5:00 PM Work Environment: Neurology Clinic Travel Required: No Compensation:…

View Details
Posted 2025-11-14

Critical Engineering Technician

Stream Data Centers
Goodyear, AZ

For years,  has been a trusted partner in providing world-class data center solutions. With a focus on sustainable, secure, and reliable infrastructure, Stream empowers businesses to scale their digi…

View Details
Posted 2026-01-14

Cruise Operations Support Specialist

Travel With Lani
Mesa, AZ

We are bringing on Cruise Operations Support Specialists to join our remote team. You will assist clients with planning, booking, and support throughout their journeys. Key Responsibilities: …

View Details
Posted 2026-02-04

Adult Gerontology Nurse Practitioner

Northeast Healthcare Recruitment, Inc.
Mesa, AZ

We are searching for a full time Adult-Gerontology Nurse Practitioner in Mesa, AZ. The NP will be responsible for providing high-quality healthcare services to adult and older adult patients. This rol…

View Details
Posted 2026-01-28

Quality Engineer

Sub-Zero Group, Inc.
Goodyear, AZ

Sub-Zero, Wolf and Cove are the leading manufacturers of luxury kitchen appliances and a longstanding, family-owned company in the Madison, WI area. Icons of design and paragons of performance and qua…

View Details
Posted 2026-01-11

*Medical Director-Living Donor Kidney Program| Banner University Medicine | Tucson, AZ

Banner Health
Tucson, AZ

Medical Director – Living Donor Kidney Program Banner University Medical Center-Tucson | Department of Medicine, Division of Nephrology The Banner University Medical Center invites applications…

View Details
Posted 2026-01-22

Nurse Practitioner / Physician Assistant (Urology) - Phoenix, AZ

HealthOp Solutions
Phoenix, AZ

Job Title: Nurse Practitioner / Physician Assistant – Urology Location: Phoenix, AZ (Hospital & Clinic Settings – split between West Valley and Phoenix) Hours & Schedule: Flexible full-time s…

View Details
Posted 2026-01-15

Insulation Estimator

GI Building Products
Tempe, AZ

INSULATION SALES/ESTIMATOR WANTED EARN UP TO 125K+/YR PLUS BENEFITS, PAID TIME OFF, + +   GI BUILDING PRODUCTS, an Insulation Contractor, is seeking full-time Sales/Estimator. As a Sales/Estima…

View Details
Posted 2025-12-23