Inside Sales Representative

Job Description

Job Description

We are seeking a motivated and customer focused Inside Sales Representative to join our Phoenix office. This role is responsible for building and maintaining client relationships, managing inbound and outbound sales activities, and supporting both our sales and operations teams. The position also provides direct support in daily shop activities, including vehicle intake and assisting local customers.

Key Responsibilities

• Manage inbound customer inquiries and develop new business through outbound sales efforts.
• Prepare and follow up on quotes, proposals, and product information.
• Provide parts quotes to existing clients and local repair shops.
• Assist with receiving vehicles into the shop and coordinating intake details.
• Support walk-in customers with product questions, quotes, and order processing.
• Collaborate with the operations team to ensure accurate order processing and on-time delivery.
• Maintain accurate records in CRM systems and provide timely updates to management.
• Represent AEP with professionalism and a customer-first mindset.

Qualifications

• Previous sales experience (inside sales, customer service, or account management preferred).
• Strong communication and interpersonal skills.
• Ability to work independently while supporting team objectives.
• Basic computer proficiency (Microsoft Office, CRM software).
• Knowledge of automotive or emergency service industries a plus, but not required.

Compensation & Benefits

• Hourly Pay: $23 – $25 per hour (based on experience).
• Commission Plan: 5% of gross profit on individual sales.
• Opportunities for professional growth and advancement within AEP.
• Benefits package including health, dental, vision, paid time off, and retirement plan.

American Emergency Products (AEP) is a leader in providing specialized vehicle upfitting and equipment solutions for law enforcement, fire, and emergency service fleets. With multiple locations across the Southwest, we are committed to delivering high-quality products, expert installation, and outstanding customer service.

Company Description

American Emergency Products (AEP) is a leader in providing specialized vehicle upfitting and equipment solutions for law enforcement, fire, and emergency service fleets. With multiple locations across the Southwest, we are committed to delivering high-quality products, expert installation, and outstanding customer service.