Customer Service Agent
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues in a timely and efficient manner.
- Maintain customer records by updating account information and documenting conversations.
- Collaborate with team members to improve customer service processes and workflows.
- Conduct follow-ups with customers to ensure their issues have been resolved satisfactorily.
- High school diploma or equivalent; degree in a relevant field is a plus.
- Proven experience in a customer service role or similar position.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle stress effectively.
- Familiarity with customer service software and tools is a plus.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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