Customer Service Representative

NuVision
Phoenix, AZ



Benefits:


  • 401(k)

  • 401(k) matching

  • Health insurance

  • Paid time off


About Us:

At Nuvision Auto Glass, we’re committed to providing high-quality auto glass services with an unmatched customer experience. As a rapidly growing company, we pride ourselves on building strong relationships and delivering exceptional service — and we’re looking for a Customer Success Representative to help us continue that mission.

Position Overview:

We’re seeking a motivated and empathetic team player who thrives on customer interaction. In this role, you’ll be the go-to contact for follow-ups, reviews, and resolution. Whether it’s reaching out to happy customers or turning a tough situation into a positive one, you’ll play a key role in maintaining our 5-star reputation.

What You’ll Be Doing:


  • Call and follow up with previous customers to ensure satisfaction and encourage 5-star reviews


  • Listen to and assist disgruntled customers, identifying solutions and resolving concerns with professionalism


  • Act as a liaison between the customer and internal teams to ensure issues are resolved efficiently


  • Track feedback and trends to help improve our overall customer experience


  • Provide clear, friendly, and proactive communication throughout every interaction


What We’re Looking For:


  • Excellent phone and communication skills


  • Calm, composed, and solution-focused under pressure


  • Prior experience in customer service or client-facing roles


  • Comfortable making outbound calls and handling objections


  • Self-motivated, organized, and goal-oriented


Why Work With Nuvision Auto Glass?


  • Full-time position with growth opportunities


  • Full benefits package including health, dental, and vision insurance


  • Supportive team environment and leadership that values your input


  • The opportunity to make a direct impact on customer satisfaction and company reputation


Ready to help us drive a 5-star experience? Apply today!


Compensation: $16.00 - $19.00 per hour


Posted 2025-11-04

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