Customer Support Specialist

Job Description

Job Description

Customer Support Specialist (Manufacturing / B2B Customer Service)

Chandler, AZ | Full-Time | Onsite
Day Shift: Mon–Thurs 6:00am–3:30pm | Fri 6:00am–10:00am

Also known as: Customer Operations Specialist, Customer Service Representative, Customer Experience Representative, Customer Operations Specialist

About Zippertubing:

The Zippertubing Company is a U.S.-owned manufacturer specializing in custom cable bundling, wire harness protection, and engineered component shielding solutions. Founded in 1957, we support mission-critical applications across Aerospace, Defense, Medical, Automotive, Space, and Industrial markets.

With a team of approximately 50 employees, Zippertubing offers the stability of a long-standing manufacturer with the agility of a small, collaborative company. We design and produce highly customized, niche solutions for our customers and our Customer Support team plays a critical role in delivering the precision, responsiveness, and quality our customers rely on. This role is ideal for someone who enjoys supporting B2B customers in a fast-paced manufacturing environment, managing orders, details, and communication from quote through delivery.

Position Summary:

We are seeking a Customer Support Specialist to support our B2B customers by managing orders, quotes, and communication from initial inquiry through delivery.

This role is ideal for someone who thrives in a fast-paced, detail-driven manufacturing environment and enjoys working within systems to ensure accuracy and efficiency.

*** Success in this role requires strong attention to detail, comfort working in CRM/ERP systems (Microsoft Dynamics), and the ability to manage multiple priorities with precision.***

Key Responsibilities:

• Serve as a primary point of contact for customers via phone, email, and internal systems
• Process quotes and sales orders with a high degree of accuracy (pricing, part numbers, quantities, shipping details)
• Maintain and manage customer data, orders, and communications within Microsoft Dynamics CRM
• Review all orders before release to production to ensure completeness and accuracy
• Coordinate with Engineering, Technical Sales, Quality, and Production teams to ensure customer requirements are clearly communicated
• Manage order changes, cancellations, and “on hold” orders (PO updates, payment issues, etc.)
• Track and process RMAs (Return Material Authorizations) as needed
• Support inbound inquiries, front desk interactions, and customer requests
• Ensure timely follow-up and clear communication with both customers and internal teams

What Makes Someone Successful in This Role:

• Highly detail-oriented - you catch errors before they become problems
• Comfortable working in CRM/ERP systems daily (Microsoft Dynamics or similar)
• Organized and able to manage multiple orders and priorities simultaneously
• Strong sense of ownership and accountability
• Clear communicator who works well across teams
• Able to learn technical products and processes quickly

Qualifications:

• 2+ years of experience in:
  • Customer service or
  • Order processing or
  • Customer operations in a B2B or manufacturing environment
• Experience working in a CRM or ERP system required (Microsoft Dynamics strongly preferred)
• Strong computer, data entry, and documentation skills
• High attention to detail and accuracy
• Ability to multitask and prioritize effectively
• Manufacturing or industrial environment experience (preferred)
• Bachelor’s degree preferred but not required

Important Note About This Role:

• This is a system-driven, detail-focused position, not a high-volume call center role.
• Success in this position requires:
  • Daily use of CRM systems
  • Managing detailed order information
  • Working across multiple internal teams
• Candidates who enjoy structured, process-oriented work tend to excel here.

Compensation:

• $41,600 - $54,080 per year based on experience

Benefits:

• 80 hours of vacation per year
• 48 hours of sick time per year
• 80 hours of paid parental leave
• Medical, Dental, Vision
• Flex Spend (Allegiance)
• 401K w/match
• Life / AD&D insurance - paid
• FMLA with qualifying criteria
• Stable, full-time schedule

Schedule:

• Full Time
• Day shift
• Monday to Thursday (6:00 am – 3:30 pm), and (6:00 am - 10:00 am) on Friday’s; off Saturday’s & Sunday’s

Text to Apply: ApplyCSS_26 to (480) 690-2850

Environment / Physical Demands:

While performing the duties of this job the employee will work in a multi-occupied open office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position involves sitting, talking and, hearing throughout the 8-10-hour shift. Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a step ladder or climb stairs as necessary. This position requires the ability to occasionally lift office products and supplies, up to 24 pounds.

Zippertubing ® is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Zippertubing® is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Zippertubing® are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zippertubing® will not tolerate discrimination or harassment based on any of these characteristics. Zippertubing® encourages applicants of all ages.

**Direct Applicants Only:** The company is handling all recruitment for this position internally. Third-party recruiters or staffing agencies are asked to refrain from contacting the company at this time. Unsolicited submissions will not be considered.

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For more information about Zippertubing, please visit our website:

• Zippertubing® uses E-Verify.

• Criminal background check (Preferred)

• English (Preferred)

• US work authorization

• Job Type: Full Time