Green Valley Client Care Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Role: The Client Care Coordinator plays a pivotal role in ensuring the delivery of exceptional care services to our clients. This position involves managing client care plans, coordinating with caregivers, and acting as a liaison between clients, their families, and healthcare professionals. Developing and maintaining the schedules of the company employees, all of whom work flexible shifts.

Essential Duties and Responsibilities:

Develop, implement, and maintain comprehensive care plans in collaboration with clients, their families, and healthcare providers.

Facilitate client access to community resources, including locating recreational activities & services and assisting clients in contacting social support networks.

Coordinate and monitor services, including tracking client activities in relation to care plan.

Assist clients in areas of need; conduct medication assessment/review.

Conduct check-ins with clients and caregivers to assess care quality and client satisfaction.

Coordinate services/products such as lifestyle products, remote care technology, durable medical equipment, handyman, and other as directed by supervisors and as appropriate.

Monitor, assess, and record client progress to care plan, and make needed adjustments to plans and services.

Coordinate and schedule caregiver assignments to meet client needs, preferences, and care plans.

Address and resolve any issues or concerns related to client care needs, preferences, and care plans.

Maintain accurate and up-to-date records of client care activities and communications.

Provide ongoing support and education to clients and their families regarding home care services and best practices.

Respond to emergencies being on-call as assigned.

Support and participate in the hiring process of new employees.

Input of information into computer systems.

Fill in for caregivers when there is no one else available.

Other duties are assigned to maintain the operations of the business including caregiving duties.

Knowledge, Skills, and Abilities Required:

The appointed Client Care Coordinator must meet the following qualifications:

All the criteria specified for a caregiver, since the position may require filling in for the caregiver under some circumstances.

Compassionate and patient-focused, with a commitment to finding high-quality, personalized care.

Great time-management skills and the ability to effectively multi-task.

Willingness to learn and adhere to agency policies and procedures on an ongoing basis.

Ability to communicate medical information to health care professionals over the telephone and in person, including under crisis circumstances.

Able to use and learn scheduling software.

Software experience with Microsoft suite applications and Outlook

Thorough knowledge of the caregivers responsibilities.

Thorough knowledge of licensing standards for home and community support services, and other appropriate codes and regulations as required.

Excellent interpersonal and communication skills oral, conversational, telephone and written.

Able to read and understand large numbers of caregivers reports.

Able to read and understand personal care plans for each of their clients and assure their appropriate discharge.

Able to organize large amounts of information and take appropriate action.

Able to assess caregivers skills, personalities, and interests sufficiently to provide input on good client/caregiver matches.

Able to provide knowledgeable input on policy decisions.

Able to communicate effectively with caregivers, as well as the Administrator, Chief Operating Officer, and other management personnel as appropriate.

Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency.

Must pass all background screening with satisfactory results