Senior Accounts Receivable Disputes Associate
- Portfolio Ownership (Complexity & Impact): Manage a portfolio of moderately complex disputes/deductions (e.g., pricing/term interpretation, compliance-related fees, multi-line invoice discrepancies, repeat offender patterns) through resolution and recovery.
- Advanced Investigation & Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes.
- Escalation & Negotiation Support: Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial.
- Financial Impact & Controls Awareness: Understand and communicate dispute impacts to accounts receivable (AR), revenue, credits, reserves/allowances, and period-close timelines; ensure outcomes follow policy and approvals.
- Documentation & Case Management Rigor: Maintain complete dispute case files (evidence, rationale, approvals, correspondence) to support audit readiness and consistent decisioning.
- Cross-Functional Partnership: Collaborate with Sales, Customer Service, Billing, Operations, and Collections to resolve root causes and prevent rework, rebills, and future disputes.
- Trend Analysis & Reporting: Track dispute drivers, cycle times, recovery rates, and aging; provide actionable insights and recommendations to reduce recurrence.
- SME & Continuous Improvement: Support updates to reason codes, playbooks, templates, and workflows; recommend control enhancements and automation opportunities.
- Mentorship: Coach analysts on investigation methods, documentation standards, prioritization, and customer communications.
- Bachelor's degree or equivalent experience
- 3+ years of experience in accounts receivable, dispute/deduction management, or a related financial analysis
- In-depth knowledge of dispute processes and how credits, write-offs, recoveries, and timing affect financial statements and close
- Advanced ability to resolve complex discrepancies using structured problem-solving and data-driven validation
- Exceptional verbal and written communication skills are essential. Must be able to articulate complex issues clearly, negotiate effectively, and maintain professional correspondence
- Strong proficiency with a major ERP system (e.g., SAP, Oracle, NetSuite) is essential. Advanced proficiency in Microsoft Excel is also required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be able to relocate or live in the Orlando, FL or Gilbert, AZ area
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
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