Senior User Experience (UX) Products and Applications Designer

Requisition ID : 19345

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Summary

The Senior User Experience (UX) Products and Applications Designer is responsible for designing and developing high-quality, seamless user experiences by optimizing the functional experience for products and applications. Applies user-centered design principles and techniques, and partners with functional teams to identify improvements in solution design and develop solutions to increase user adoption.

What You'll Do

• Develops a deep understanding and documentation of customer journeys, personas, and segmentation.
• Collects and analyzes user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing.
• Designs, develops, tests, and deploys solutions to address critical user pain points and opportunities to increase efficiency.
• Troubleshoots and resolves issues with existing solutions and provides technical support to end-users.
• Helps promote standard methodologies in design, usability, and accessibility across the company
• Applies user-centered design processes that incorporate data (e.g., from real user monitoring (RUM) technologies), user insights, and continuous feedback.
• Develops and communicates design ideas through prototypes, wireframes, user flows, and other design deliverables.
• Ensures applications and products supported meet objectives for usability, adhere to relevant design and accessibility standards, comply with brand strategy and identity guidelines, and deliver positive experiences.
• Translates user research insights into stories, and partners with development team members to prioritize and deliver them.
• Uses and coaches others on UI/UX tools, techniques, and best practices.
• Communicates UX strategy and designs to internal and external stakeholders to build consensus and conveys the impact of design decisions on user, customer, and business outcomes.
• Handles other projects, duties and responsibilities as assigned.
• Applies approved Software Development Life Cycle methodologies and source code management best practices to ensure delivery of quality solutions.

What It Takes To Succeed

• Deep understanding of customer journeys, personas, and segmentation.
• Strong skills in collecting and analyzing user behaviors and needs through qualitative and quantitative research (interviews, field studies, surveys, digital experience monitoring, usability testing).
• Ability to design, develop, test, and deploy solutions that address critical user pain points and drive efficiency.
• Proficiency in troubleshooting and resolving issues with existing solutions; providing technical support to end-users.
• Skill in developing and communicating design ideas through prototypes, wireframes, user flows, and other deliverables.
• Proficient in using and coaching others on UI/UX tools, techniques, and best practices.
• Adaptability and willingness to learn new skills, technologies, and frameworks.

Experience

Our target candidate is at the Sr. Level:

• For a Level 3 (Senior), a minimum of five years of related experience is required (if no degree, nine years of relevant experience or equivalent combination of education and related experience totaling nine years).

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.