Hospice Community Liaison

Purpose

The Community Liaison is responsible for the implementation and coordination of efforts to educate members of the community of the benefits of hospice. The position maintains and develops relationships with other community health organizations and reports back to the Administrator on unmet community needs for consideration in the development of programs and services. Works with the entire management staff to provide feedback on community perception of agency services. Develops and implements marketing plans, maintains knowledgeability of the Medicare Hospice Benefit, adheres to compliance as set forth by the OIG, and assists in securing various business contracts. The Community Liaison will also work with the Admissions Team to ensure timely evaluation and admission of new patients, with the ability to, when necessary, provide education and information to prospective patients and their loved ones of the many benefits of hospice.

Qualifications

1. Basic understanding of office systems
2. Good communications skills
3. Demonstrate a commitment to the hospice philosophy of care \u2028
4. Demonstrate excellent verbal and written communication skills \u2028
5. Demonstrate an ability to work closely with a variety of people while effectively using problem-solving skills \u2028
6. Demonstrate an understanding of referral patterns in the service area by utilizing/maintaining statistical data
7. Demonstrate the ability to develop and present new In-Services.
8. Valid Arizona Driver’s License and driving record that complies with the agency’s liability policy
9. Automobile in good working order.
10. Proof of current automobile insurance.
11. Satisfactory background check in accordance with state and federal regulations
12. Able to read, write, and speak English fluently.
13. Ability to deal tactfully with customers and the community.
14. Knowledge of Medicare Hospice Benefit, OIG, Joint Commission standards, and private payer practices is preferred.
15. Demonstrate good communications, negotiation, and public relations skills.
16. Demonstrate autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Responsibilities

Education

1. Develop and oversee educational events both internally and externally.
2. Participate in the development of new programs to meet identified community needs.
3. Participate and assist with performance improvement
4. Maintain professional knowledge of the Medicare hospice benefit and OIG regulations as it applies to business development.

Awareness

1. Create awareness around the fact that hospice services are a quality option for end-of-life care.
2. Position Agape Hospice as a quality healthcare option for end-of-life care.
3. Attend networking events, as deemed appropriate.
4. Attend trade shows
5. Attend both local and out of area conferences
6. Establish and maintain positive working relationships with current and potential referral sources
7. Maintain comprehensive working knowledge of community resources and assist referral sources in accessing community resources should services not be provided by Agape Hospice & Palliative Care

Admission Processes

1. Assist in ensuring compliance with all state, federal, and Joint Commission referral/intake regulatory requirements with regard to hospice intake.
2. Work with Admissions Director and admissions team to ensure timely evaluation and admission of patients to hospice.
3. Assist in the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
4. Participate in quality assessment performance improvement activities.
5. Ability to cover after hours and holidays as operationally necessary.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Our mission is to provide comfort where there is pain, solutions where there are challenges, and peace where there is chaos in the lives of our patients and their loved ones. Hospice is not about dying, rather it is about living and maximizing the quality of life that a person has remaining. It recognizes death as a normal part of life and engages not only the patient, but also loved ones as it provides a team of specialists to care for people as they write that final chapter of life’s journey.